Commerce Application Support L2/L3

Commerce Application Support L2/L3 Experience: 610 Years Location: Gurgaon, India Employment Type: Full-Time Work Mode: On-site / Hybrid Job Overview We are looking for an experienced Commerce Application Support professional with 610 years of experience in enterprise application support, troubleshooting, incident management, API testing, database validation, and cloud-based solutions. The ideal candidate should have strong experience working with VB/VB6, .NET, Oracle SQL, SAP, Azure, PowerShell, REST/SOAP APIs, Postman, Power BI, EBS, and Kibana. The candidate will be responsible for day-to-day application support activities, troubleshooting production issues, validating application data, supporting releases, and collaborating with global IT and business teams. Key Responsibilities Manage and perform daily application support and operational activities.Analyze, troubleshoot, and resolve application issues within defined SLAs.Perform database queries and use Oracle SQL for data validation, reporting, and analysis.Troubleshoot API-related issues using Postman, including payload and schema analysis.Perform REST and SOAP API testing.Conduct UAT and post-deployment validations for application releases.Support project lifecycle activities, including implementation and rollout phases.Collaborate with global IT teams, business stakeholders, and regional teams across different geographies.Analyze technical issues and communicate findings clearly to technical and non-technical stakeholders.Translate technical specifications into clear business requirements and vice versa.Document complex technical and workflow processes in clear and understandable language.Participate in IT Service Management (ITSM) processes, including:Incident ManagementProblem ManagementChange ManagementMonitor integrated applications and APIs using appropriate monitoring tools.Collaborate with development teams and DevOps teams for issue resolution and application improvements.Support cloud-based applications and troubleshoot issues related to cloud services.Participate in application releases, deployment activities, and post-production support.Ensure effective communication with customers and internal stakeholders.Required Skills & Experience 610 years of experience in Application Support / Production Support.Experience supporting enterprise Commerce applications.Hands-on experience with VB, VB6, and .NET applications.Strong knowledge of Oracle SQL and database queries.Experience with REST and SOAP API testing.Hands-on experience with Postman and SOAP UI.Experience with Azure / Microsoft Azure and cloud-based solutions.Experience with PowerShell scripting.Experience working with SAP.Experience with Power BI.Experience with EBS and Kibana.Understanding of integrated solutions and API monitoring.Experience working with development and DevOps teams.Knowledge of IT Service Management processes such as Incident, Problem, and Change Management.Experience in UAT and post-deployment validation.Strong analytical and troubleshooting skills.Excellent written and verbal communication skills.Ability to work effectively in a global IT project environment.Technical Skills Application Technologies: VB, VB6, .NET Database: Oracle SQL, Database Queries API & Testing: REST, SOAP, Postman, SOAP UI, API Testing Cloud & DevOps: Microsoft Azure, Cloud Services, DevOps Tools Scripting: PowerShell Enterprise Applications: SAP, EBS Monitoring & Analytics: Kibana, Power BI Preferred Candidate Profile The ideal candidate should be a strong application support and troubleshooting professional who can work independently, analyze complex technical issues, communicate effectively with global stakeholders, and coordinate with development and DevOps teams to ensure smooth application operations. Strong customer service skills, analytical thinking, documentation ability, and experience working in global IT environments are essential. How to Apply Interested candidates can share their updated resume at: Email: madhan@revolite.io Subject: Application Commerce Application Support | Gurgaon Compensation: Up to 1,254,145.59 per year Benefits: Work from homeWork Location: Hybrid remote in Gurgaon, Haryana .