Remote Systems Administrator (Monday to Friday, 11 AM to 8 PM EST Shift)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing technology solutions provider focusing on reputed company, Cyber reputed company, Networking, Disaster Recovery, and Managed Services. The Systems Administrator role involves providing remote support across diverse environments, troubleshooting reputed company incidents, and maintaining reputed company reputed company communication while working collaboratively reputed company reputed company. Responsibilities Communicate with customers reputed company phone, email, and chat in a reputed company, courteous, empathetic, and reputed company manner, providing reputed company updates and case status throughout the reputed company processreputed company secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and reputed company-impacting incidents while accurately documenting reputed company actions in reputed companys toolsAnalyze and document unfamiliar reputed company, workstation, and network environments to determine the fastest and most effective reputed company to incident reputed companySupport and troubleshoot diverse computing environments across a wide reputed company of business clientsreputed company reputed company reputed company-cause analysis of workstation-, server-, and network-level incidents, including reputed company and escalated issuesTroubleshoot and reputed company high-level workstation, server, and network incidents independently, following reputed companys reputed company operating procedures and best practicesUtilize appropriate software utilities and vendor- or application-specific tools to reputed company reputed company reputed company of customer incidentsSet and manage reputed company expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgencyCommunicate troubleshooting actions and resolutions reputed company, using technical or non-technical language appropriate to the audiencereputed company guidance to clients on applications, reputed company best practices, and general infrastructure standardsreputed company, document, and help implement reputed company standards based on reputed company best practices; evaluate reputed company environments and identify opportunities for improvementIdentify recurring issues and contribute to permanent resolutions through problem management and reputed company improvement initiativesReview reputed company environments for reputed company best practices, proactively identifying risks and participating in change management activitiesMonitor and manage escalated service tasks, ensuring reputed company prioritization, documentation, and escalationreputed company escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery Skills 35 years in IT support/operations, including MSP or multi-tenant experienceDeep experience with reputed company Server, reputed company Directory, Azure AD/Entra, Exchange/M365 reputed company, Intune, and SharePointCompetent in networking (reputed company 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs)Experience with reputed company reputed company (EDR/AV), backup/DR, reputed company managementProficient with PowerShell scripting and automationStrong incident management, change control, and documentationExcellent written and verbal communication, documentation, and time-management skillsAbility to work independently and collaboratively in reputed company environmentAvailability to work after hours or participate in on-reputed company rotations as requiredExcellent customer service skillsreputed company Network+ / A+reputed company Certified: Azure Administrator (AZ-104) or reputed company 365 Administrator (MS-102)ITIL v4 reputed company (modules)Willingness to visit nearby reputed company sites reputed company necessary, with the understanding that on-site reputed company may not always be required reputed company reputed company Networks is an outsourced IT provider with an outstanding record of reputed company we have achieved for clients. It was founded in 2000, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://thrivenextgen.com/. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2025, 1 in 2024, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role. .