Commercial Specialist- Home Office (Nagpur)

Customer Support Fresher International Voice/Chat Process Location: Pune Work Mode: Work from Office Shift: Rotational Shifts (Including Night Shifts) Joining Preference: Immediate Joiners About the Role We are seeking dynamic and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels. Eligibility Criteria Graduatei n any discipline Freshers and candidates with up to 2 years of experience are welcome to apply Excellent verbal and written communication skills in English Solid interpersonal and problem-solving abilities Comfortable working in rotational shifts, including night shifts Ability to work effectively in a fast-paced environment Immediate joiners will be preferred Key Responsibilities Handle customer interactions through phone, email, and chat channels. Provide accurate and timely responses to customer inquiries. Resolve customer concerns while ensuring a high level of customer satisfaction. Maintain detailed and accurate records of customer interactions. Collaborate with internal stakeholders to address customer issues effectively. Adhere to service quality standards, productivity metrics, and company policies. Identify customer needs and provide appropriate solutions. Build and maintain positive customer relationships through professional communication. Required Skills Excellent communication and customer service skills Solid listening and comprehension abilities Good analytical and problem-solving skills Proficiency in basic computer applications and data entry Ability to multitask and manage priorities effectively Strong attention to detail and organizational skills Application Details Interested candidates may share their updated resume at: Contact: 7738109440 Email: .