Front Line Manager (Gurugram)

Front Line Manager - Insurance - Life Ready to turn bold ideas into real-world impact At Genpact, we dont just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a quick-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Responsibilities : Lead end-to-end service delivery for Life Insurance operations, including new business processing, underwriting support, policy servicing, claims, and customer service. Collaborate with client stakeholders to understand business objectives, regulatory requirements, and service expectations, ensuring alignment across delivery teams. Drive operational excellence through process standardization, automation, and continuous improvement initiatives across the life insurance value chain. Monitor key performance indicators (KPIs) such as turnaround time, accuracy, customer satisfaction, and compliance, and implement corrective actions as needed. Ensure adherence to regulat .