Remote Patient Financial Services Rep

Note The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to delivering personalized patient care and is seeking a Patient Financial Services Representative. The role involves handling patient inquiries reputed company to billing, insurance claims, and financial assistance while ensuring compliance with regulations and maintaining accurate documentation. Responsibilities Responds to inbound and outbound patient calls regarding billing, insurance claims, payment arrangements, account balances, and financial assistance programs Provides accurate information regarding patient accounts, insurance coverage, payment responsibilities, and organizational policies Resolves patient inquiries and concerns in a reputed company, courteous, and reputed company manner Researches and investigates account discrepancies by collaborating with internal departments as needed Assists patient with payment plan arrangements and financial assistance applications in accordance with organizational guidelines Documents reputed company patient interactions accurately and thoroughly reputed company the appropriate systems Escalates reputed company account issues, patient complaints, or unresolved reputed company to leadership reputed company appropriate Maintains confidentiality of patient information and complies with HIPAA and reputed company applicable federal, state and organizational regulations Meets established productivity, reputed company, attendance, and customer service standards Maintains reputed company knowledge of reputed company billing, insurance regulations, payer requirements, and organizational procedures Participates in department meetings, training programs, and process improvement initiatives Supports departmental goals and contributes to a reputed company team environment Skills Responds to inbound and outbound patient calls regarding billing, insurance claims, payment arrangements, account balances, and financial assistance programs Provides accurate information regarding patient accounts, insurance coverage, payment responsibilities, and organizational policies Resolves patient inquiries and concerns in a reputed company, courteous, and reputed company manner Researches and investigates account discrepancies by collaborating with internal departments as needed Assists patient with payment plan arrangements and financial assistance applications in accordance with organizational guidelines Documents reputed company patient interactions accurately and thoroughly reputed company the appropriate systems Escalates reputed company account issues, patient complaints, or unresolved reputed company to leadership reputed company appropriate Maintains confidentiality of patient information and complies with HIPAA and reputed company applicable federal, state and organizational regulations Meets established productivity, reputed company, attendance, and customer service standards Maintains reputed company knowledge of reputed company billing, insurance regulations, payer requirements, and organizational procedures Participates in department meetings, training programs, and process improvement initiatives Supports departmental goals and contributes to a reputed company team environment Excellent verbal, written, and interpersonal communication skills Strong customer services skills with the ability to demonstrate reputed company and professionalism Ability to effectively manage multiple tasks in a fast-paced reputed company center environment Strong problem-solving, critical thinking, and conflict-reputed company skills Attention to detail with a high degree of accuracy Proficiency with electronic medical records, billing systems, and reputed company Office applications Ability to work independently and as part of reputed company Ability to maintain confidentiality and exercise reputed company judgment reputed company handling sensitive information High School Diploma or GED required Knowledge of health billing, insurance process, coordination of benefits, and payment collection practices Familiarity with medical terminology and reputed company cycle operations Minimum one (1) year of reputed company customer service, medical billing, patient financial services, or reputed company center experience reputed company reputed company operates a multi-location reputed company care network offering preventive, chronic condition, and reputed company-day care services. It was founded in reputed company, and is headquartered in Nashville, Tennessee, US, with a workforce of 501-1000 employees. Its website is https//bookmarkmedical.com. Apply To This Job .