Head Group Service (Bhopal)

Role & Responsibilities Star Group is looking for an experienced Head Group Service to lead and transform after-sales operations across its multi-location, multi-brand automobile dealership network. - Lead and mentor Service & Spares Heads across all dealerships. - Drive service revenue, profitability, CSI, PMS retention and overall after-sales performance. - Improve labour sales, spare parts business, workshop productivity and customer retention. - Drive workshop bay productivity, manpower utilization and value-added services. - Build strong OEM relationships and ensure compliance with service standards, processes and audits. - Lead digital transformation, process standardization and continuous improvement. - Review business KPIs, receivables and ageing and drive corrective actions. - Strengthen cost controls, vendor processes, insurance approvals and claim settlements. - Oversee workshop infrastructure, equipment and technology investments. - Develop MIS, dashboards and structured review systems for data-driven decision-making. - Benchmark service operations against industry best practices and drive sustainable profitability. Preferred candidate profile - 15-20+ years of experience in Automotive After-Sales / Service Operations. - Proven experience in leading multi-location service operations and large teams. - Solid expertise in Workshop Operations, Spare Parts, Warranty, CSI and Service Profitability. - Strong understanding of OEM processes, business analytics and operational excellence. - Toyota ecosystem experience preferred. - Engineering Graduate, preferably Mechanical / Automobile Engineering. - Strong leadership, team-building and stakeholder-management capabilities. Perks and benefits - Senior Group-level leadership role. - Opportunity to lead service transformation across multiple businesses and locations. - Direct exposure to senior leadership/promoters. - Performance-driven professional environment. - Competitive compensation commensurate with experience and role fit. .