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Job Purpose:To lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values.Key Responsibilities:Business Development & Revenue Generation - Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.). - Identify local market opportunities and develop strategies to increase customer base and wallet share. - Ensure cross-selling and upselling of products through effective customer engagement. Customer Service & Relationship Management - Ensure high standards of customer service and satisfaction. - Resolve customer queries and complaints promptly and effectively. - Build long-term relationships with key customers and stakeholders. Operations & Compliance - Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines. - Ensure timely and accurate reporting, audit compliance, and risk management. - Maintain branch hygiene in terms of documentation, cash management, and security protocols. Team Leadership & Development - Lead, motivate, and manage branch staff to achieve performance goals. - Conduct regular training, coaching, and performance reviews. - Foster a culture of ownership, accountability, and continuous improvement. Strategic Alignment & Change Enablement - Translate organizational strategy into actionable branch-level plans. - Promote innovation and adaptability in response to market and regulatory changes. - Champion digital adoption and process improvements. Key Competencies:Functional Competencies - Customer Orientation - Drive for Results - Quality Focus - Problem Solving - Skilled Entrepreneurship - Influence and Impact Leadership Competencies - Lead the Way - Lead and Develop People - Enable Change Technical Competencies - Proficiency in MS Office and banking software - Understanding of retail banking products and services - Knowledge of regulatory and compliance frameworks Success Metrics: - Achievement of branch sales and revenue targets - Customer satisfaction scores - Compliance and audit ratings - Employee engagement and performance metrics Interested candidates can send their resume komal.pawaskar.ext@yesbank.in .