Loan Officer-Housing Loan (Khandwa)

POSITION DESCRIPTION JOB TITLE : Loan Officer-Housing Loans GRADE : DM-II DEPARTMENT : Housing LOCATION : RO SUB-DEPARTMENT : NA TYPE OF POSITION : Full-time REPORTS TO : Cluster Manager /Sr. Cluster Manager- Housing REPORTING INTO NA ROLE PURPOSE & OBJECTIVE Lead Generation - Identify quality leads from existing customer base /open market by conducting various events and activities Assessment of leads - Evaluate the leads generated by analyzing credit histories & property evaluation by adhering to internal and external regulations Acquire new Housing Loans (HL) Secured home loans customers from open market / cross sell to existing customers Monitor installment payments and collections of customers Deepen relationship with the existing customers by cross-selling Ujjivans products as per the profile & need of the customers SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE NA NA KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Achieve the set targets on HL-Secured Loans in terms of open market acquisition and existing customer conversion Maintain database of prospects, meet select prospects and manage the relationship thereafter Follow up on leads provided by call center / liabilities team within defined TAT Cross sell other products of Ujjivan and pass quality leads to respective officers/staff Share customer insights/product related feedback with the Cluster Manager HL Coordinate with Products & Marketing department to carry out marketing drives that are assigned and catchment areas for HL secured loans. Customer Interact with customers in a courteous and professional manner; provide prompt, productive and accurate services and establish professional relationship with them, with a long-term perspective Conduct the appraisal process of potential customers in a courteous manner without compromising quality Guarantee confidential treatment of all the information gathered from customers. Internal Process Carry out the pre and post .