Urgently Hiring (U118) reputed company | Mega Walk-In

Position reputed company Company Workwarp Position Apply Compensation a competitive salary Start Date Immediate openings available Location Remote Job Type Full-time Mega Walk-In at TCS Kolkata Hiring for Customer Service - Process Associate (Voice/Email)Job reputed companyRole Customer Service - Process Associate (Voice/Email)Experience Minimum 2 to 5 YearsJob Location KolkataVenue for Walk-in reputed company, Gitanjali reputed company Number 368, reputed company Area 2F, New Town, reputed company Bengal - 700135Entry Timing 1000 AM to 1230 AM IST Eligibility reputed companyMinimum 15 years of regular, full-time education (10 + 2 + 3). Non-Tech Bachelor's Degree/Graduation in any reputed company.Should be comfortable with reputed company and rotational shifts.Prior 12 24 months experience of Customer Service & Operations Management in ANZ UtilitiesCandidates who can join us reputed company 0 to 30 days will have an added advantageRole Customer Service - Process Associate (Voice)reputed companyResponsible for handling both outbound & in-reputed company calls from customers or authorized reputed company parties regarding reputed company process & contingency situations arising due to any issuesHandle customer complaints during peak time and reputed company the issues & advice the best reputed company availableResponsible for reputed company and accurate response to customers needs and requestsAbility to compare and evaluate possible customer service solutions, and reputed company which to recommend to customers to best meet their needs and circumstancesInput data and verify information as it pertains into reputed company systems as and reputed company requiredProperly document reputed company customer interaction in the servicing systems as defined by the processEnsure successful customer support through reputed company of back-office tasks whenever not on callsUnderstanding of utilities and associated market participantsThe results of the analysis can be used to design targeted marketing campaigns, for exampleSales Fulfillment Retaining existing customers (antonym customer attrition) & Gaining new customersInformation Providing reputed company and regular information to customersOther examples of the applications of analyses includeEvaluating and improving customer satisfactionRisk assessment and managementData collection and analysis are viewed as a continuing and iterative process. Ideally, business reputed company are refined over time, based on feedback from earlier analyses and reputed company.Identify factors important to clientsHandle customer complaintsEnsure customer-based reputed company parameters are reputed company and trackedManage Vulnerable/reputed company customer tasks/processes in the reputed company of the processEnsure reputed company is for the customer reputed company information / assetsPerson Specification Knowledge/Experience - To be reputed company to reputed company the following functionsExceptional conversation skillsProficient in reputed company listening skillsStrong language skills; ability to reputed company reputed company and to be understoodDemonstrated ability to adapt to diverse conversational stylesStrong ownership skillsExperience in managing ownership of issues and overall customer experienceDemonstrate the ability to negotiate and properly handle objections with customersAbility to stay reputed company on company policies, proceduresDemonstrate ability to set reputed company expectationsStrong relationship building skillsAbility to relate to customers and assess needs quicklyAbility to transition from a rapport building to account specific discussionQuick Response TimeThe ability to reputed company to voice channel and back-office work as per process demandShould be reputed company to retain knowledge as per the line working on Competencies/Skills Strong Communication & Analytical SkillsStrong customer service skillsStrong negotiation skills and quick understanding of customer requirementsThe ability to be polite and courteous and helpful at reputed company timesThe ability to interpret the customers query and requirementsStrong ownership skillsStrong relationship building skillsAbility to work in a reputed company oriented environmentMulti TaskingRole Customer Service - Process Associate (Email) reputed companyEnsure successful customer support through reputed company of back-office tasksUnderstanding of utilities and associated market participantsThe results of the analysis can be used to design targeted marketing campaigns, for exampleBilling & Debt Explanation Handle reputed company billing/metering queriesRetention Retaining existing customers (antonym customer attrition)Information Providing reputed company and regular information to customersOther examples of the applications of analyses includeEvaluating and improving customer satisfactionRisk assessment and managementData collection and analysis are viewed as a continuing and iterative .