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Customer Service Team Leader (Lending Fintech) Job Responsibilities: - Team Operations & Performance: Responsible for team scheduling and real-time floor management; monitor key performance metrics including answer rate, response time, first-contact resolution rate, and CSAT to ensure team KPIs are met. - Escalation & Risk Management: Handle on-site complex queries and step in to manage escalated complaints; handle emergencies appropriately to mitigate service and operational risks. - Quality Assurance & Coaching: Conduct regular quality checks on service records; oversee training for new and existing team members, correct non-compliant behavior, and continuously improve service quality. - Process & Knowledge Improvement: Aggregate and analyze high-frequency customer issues to drive knowledge base (FAQ) updates and process optimizations; collaborate across teams to ensure end-to-end issue resolution. Job Qualifications: - Education & Experience: Associate degree or above; 2+ years of frontline customer service experience, including at least 1 year in a Customer Service Team Lead role. - Leadership & Execution: Strong team cohesion and coaching abilities; highly execution-driven with a focus on enhancing customer experience and team productivity. - Empathy & Soft Skills: Highly empathetic with the ability to accurately identify customer needs, perceive emotional cues, de-escalate situations promptly, and prevent complaints. - Technical & Operational Skills: Proficient in Excel and CRM platforms; familiar with core customer service performance management frameworks. - Language Proficiency: Native English or Hindi, or qualified working proficiency in either language. Tipo de puesto: Tiempo completo Sueldo: 50.000,00 - 150.000,00 la hora Lugar de trabajo: Empleo presencial .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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