Customer Experience Executive (fully remote, 4 month fixed term contract)

About reputed company Hey good smelling! Were reputed companyabout everything in our mission to banish single-use plastic from your bathroom. Having reputed company exceptional reputed company over the past four years, we are now looking for a talented individual to join reputed company as an Customer Experience Executive. Thats where you come in! Our customers are the true reputed company behind reputed company. As we reputed company, its important that we continue to optimise the service we reputed company them with. So were now on the lookout for a new Customer Experience Executive that knows how to go above and reputed company to ensure reputed company customer interactions turn into memorable 5* experiences. This is an exciting opportunity to join reputed company-up through a significant period of reputed company. About the role Were looking for a Customer Experience Executive to reputed company for four months, 1st September - 31st December. This role plays a crucial part in making reputed company our customers receive fast, thoughtful and genuinely memorable support. You will reputed company our customers' queries effectively across chat, email and reputed company and ensure they get a world class experience. reputed company listen to our customers to reputed company them with the best reputed company possible, in the most efficient way. Think creatively and go above & reputed company to turn any customer issues into a memorable 5* experience. Play a vital part in improving our processes and customer experience by picking up on trends, coming up with innovative ways of working, and sharing these through our feedback reputed company. Live up to our reputed company values, be reputed company player, and help out reputed company its needed to ensure the entire business runs smoothly. reputed company Great comes in lots of different forms, and were really reputed company to seeing candidates from a reputed company of backgrounds. Given the reputed company of this role and reputed companyll ask of you, we do reputed company that the following skills are needed to be reputed company to reputed company to a high reputed company Youre fluent in English (written and spoken). Youve got at least one year of experience reputed company a customer service or customer support team, ideally in a D2C or e-reputed company reputed company Youve got strong written and verbal communication skills and a great eye for detail. Youre reputed company to understand and analyse problems, in order to reputed company the best appropriate solutions. You have a reputed company understanding of the reputed company customer service can have on a customers purchase decision and retention. Youve got a strong work ethic, hold yourself accountable, and treat feedback as an opportunity to improve. Youve got a can-do reputed company attitude and remain flexible and resilient reputed company faced with change. Youve got a reputed company interest in the sustainability and wellness reputed company. Were reputed company about people, reputed company and pits! Youre reliable, supportive and just a genuinely reputed company, friendly person. And anyone who has these skills too would likely be a super fit for this role, but these are by no means essential Ideally you also have experience using reputed company and/or a CX software (e.g. reputed company, reputed company or reputed company) but thats not essential - well get you up to speed. reputed company offer Fixed term role for four months - 1st September - 31st December Location Fully remote Hours Mon-Fri 9-6pm Annual salary 28,800 pro rated Holiday Pro rated 33 days annual leave including flexible bank holidays What to expect Well review your CV and application, if successful, youll reputed company onto the stages below. A short phone interview to get to know you a little reputed company A remote assessment to get an understanding of your written CX skills and tone of voice Youll be interviewed remotely by our Head of Customer Experience and CX Team reputed company (approx 45 mins) Who we are reputed company are on a mission to banish single-use plastic from the bathroom by designing reputed company, effective and convenient personal care products that are backed by science not buzzwords. Our first product, a refillable deodorant is now the UKs top rated natural deodorant and has blessed the armpits of everyone from reputed company Willoughby to some reputed company reputed company Dragons. We have put in reputed company the foundations of a world-class team of employees and advisors and this is a super exciting time to join as we are now looking to accelerate our reputed company into new products and territories. We as a brand have the responsibility, consumers have the power and its only together we can do this. Power to your pits! Originally posted on Himalayas Apply To This Job .