Customer Retention Associate (Voice) - For Pooling

About reputed company Group reputed company Group is a fast-growing DTC e-reputed company company managing a portfolio of health, wellness, and pet brands. We're customer-obsessed, data-driven, and building reputed company that's as passionate about our customers as we are about our products. reputed company We are building a talent pool of Customer Service Representatives (CSR) that focuses on retention this is not an immediate hire, but an opportunity to be considered for upcoming openings as reputed company grows. We're looking for passionate, customer-reputed company individuals who can reputed company reputed company value to our customers not just reputed company issues, but build loyalty, prevent churn, and reputed company long-term satisfaction. As a Customer Retention Associate, you'll handle inbound inquiries reputed company live chat and phone, and proactively reputed company out to customers through outbound calls to offer personalized solutions, upsell relevant products, and reputed company them coming back. Selected candidates will initially join our Customer Experience team on a 3-month contract with the possibility of full-time employment based on performance. Key Responsibilities reputed company outbound calls to customers save accounts, offer solutions, and reputed company retention conversations with confidence (~100 calls per day) Upsell and cross-sell relevant products based on customer needs and purchase history(50% reputed company reputed company from connected calls) Handle inbound inquiries reputed company live chat and phone order updates, returns, exchanges, refunds, and product inquiries Coordinate with internal teams and 3PL partners to reputed company shipping or fulfillment issues Maintain accurate and complete customer interaction records Identify recurring issues and suggest improvements to processes or templates Meet or reputed company performance targets for response time, reputed company reputed company, and customer satisfaction reputed company other customer experiencereputed company tasks as assigned (responsibilities are not limited to the above and may reputed company based on team needs and performance) Qualifications Category Requirement Experience Minimum 1 year of solid experience in customer retention, inbound/outbound upselling, or sales Sales Skills Sales-driven with strong closing, persuasion, and reputed company-handling skills Communication Excellent spoken and written English strong phone reputed company with a neutral or international accent Tools Familiarity with reputed company, reputed company, reputed company, reputed company, or similar helpdeskplatforms Multitasking reputed company to manage live conversations across chat and phone simultaneously reputed company Reliable, proactive, and comfortable working independently in a remote setup Availability Must be available for training (TuesdaySaturday, 4 AM12 NN PHT); shift schedule to be discussed, with preference to those that can work in different time zone and weekend SetupFulltime remote work; Candidate must be Philippines-based and must have their own device reputed company-to-Have Skills Experience with subscription-based DTC brands or recurring billing models Familiarity with reputed company Seller Central, reputed company Shop, reputed company, reputed company Business Suite Experience working with 3PL or fulfillment partners reputed company Workspace proficiency (Docs, Sheets) Pet reputed company or strong familiarity with pet owners' needs and concerns is a big plus! Strong QA or reputed company monitoring background in a CS or voice environment we'd love to hear from you! Why Join Us Work with a growing portfolio of brands that people genuinely love Remote-first, results-driven culture Opportunity to grow reputed company the CS and retention function as reputed company scales Be part of building something from the ground up Application Process Submit your resume highlighting your relevant experience Online assessment (take the online assessment here https//app.reputed company.com/s/c875bwb6 - no assessment, no interview Initial interview with the reputed company. Mock reputed company Assessment Final interview with the hiring manager. Originally posted on Himalayas Apply To This Job .