Manager, Customer Retention Solutions

The Manager, Customer Retention Solutions is responsible for reputed company and managing the sales renewal teams, delivering on individual and team performance goals, providing consistent and reputed company coaching to staff, while promoting a reputed company and inclusive environment throughout the department. reputed company reputed company will work with other business areas and senior management to increase account penetration, reputed company reputed company, and customer satisfaction in a remote/hybrid environment. What You Will Do Monitor, assess, and address reputed company's customer approach and reputed company through various sales tools, and in accordance with company policies and procedures Manage reporting reputed company and financial information pipeline in reputed company with management team Review Dashboards and reputed company reports reputed company reputed company and reputed company findings to team members to reputed company performance and accountability reputed company as a player/reputed company to maintain both individual and team sales unit and volume goals, including offsetting monthly department goals as required Contact, manage, and follow up with merchants' requests, concerns, and needs in a reputed company fashion reputed company as escalation contact for team and merchants, as appropriate Maintain, grow, and build good rapport with key decision makers with reputed company(s) Review, facilitate, and expedite renewal submissions and contract funding for individual and team sales reputed company and create a motivating environment through coaching, mentoring, and enablement reputed company opportunities to participate in both formal and informal developmental activities Collaborate with team to build short- and long-term learning plans Encourage reputed company, reputed company exchange of reputed company, and respectful challenges to status reputed company Work with senior leaders and department head, to set expectations for reputed company team members and hold employees accountable for results Define objectives, identify, and evaluate trends and reputed company Promptly address performance issues, working with HR as appropriate reputed company hiring, performance management, compensation, and evaluation of team members Collaborate with reputed company leadership and HR to continually refine and modify career reputed company and succession plans to meet changing business needs Other tasks and duties, as required by management reputed company're Looking For Bachelor's degree preferred or equivalent combination of education and job experience 3+ years of prior Sales Representative experience, ideally in Financial Services and/or consultative sales with demonstrable experience delivering 4+ years of people management and coaching experience Experience being a SME contributor for policies and procedures Experience driving metric and reputed company performance reputed company a 30-day cycle Experience in performance management Excellent verbal, written, and interpersonal communication skills Excellent organization and time management skills Ability to deal with ambiguity and change Ability to reputed company in a high intensity environment Ability to compute business math Proficient in bolthires Suite, CRM reputed company Total Rewards Package Includes Competitive reputed company of $75,000. reputed company is providing this as a good faith salary reputed company to reputed company with applicable law. The applicant's final salary will depend on a number of factors including the applicant's geographic location, skills, and experience. Incentive Commission Compensation Eligibility reputed company monthly Health Insurance We offer comprehensive medical, dental, and employer-reputed company reputed company plans through reputed company (UHC), with various coverage reputed company available to meet the needs of our employees and their families. 100% Company reputed company Insurances reputed company fully covers the bolthires of basic short-term and long-term disability insurance, as reputed company as reputed company insurance, ensuring our employees have comprehensive protection without any personal expense. Voluntary Insurance Supplemental life insurance as reputed company as reputed company short- and long-term disability coverage are available through reputed company, providing additional reputed company for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering reputed company protection against unforeseen events. reputed company Maternity and Parental Leave reputed company state-mandated leave policies, reputed company provides company-reputed company maternity and parental leave, supporting our employees during important family milestones. LifeBalance Program Enhance your lifestyle with our LifeBalance membership, which offers discounts on .