Customer Success Representative - Spanish Language

Job Title: Customer Success Representative - Spanish Language Location: JP Nagar, Bangalore Experience: 2 to 5 years Work Mode: Work From Office (Mon-Fri) Work Timing: 4:30 PM to 1:30 AM IST Role Overview We are looking for a customer-focused and proactive Customer Success Representative (Spanish Language) to support our Spanish-based website clients. The ideal candidate will serve as the primary point of contact for customers, ensuring seamless day-to-day support while coordinating with internal teams to deliver successful digital campaigns and website updates. Key Responsibilities Provide day-to-day support to website clients by resolving queries, coordinating issue resolution, and ensuring a high level of customer satisfaction. Proactively engage with customers as per the monthly engagement plan to finalize website banners, promotional campaigns, content updates, and other digital initiatives. Coordinate with the internal delivery, design, and technical teams to ensure timely development and deployment of digital assets. Build and maintain strong customer relationships through regular communication and follow-ups. Monitor ongoing activities to ensure deliverables are completed within agreed timelines. Maintain accurate records of customer interactions, requests, and project updates. Qualifications & Experience Bachelor's degree or an equivalent qualification. Fluent in Spanish (written and spoken) with strong communication skills in English. Knowledge of SEO, Digital Marketing, or Website Management will be an added advantage. Excellent communication, interpersonal, and presentation skills. Strong organizational and multitasking abilities with the capability to manage multiple customer requests simultaneously. Self-motivated, customer-oriented, and willing to learn new technologies and business processes. Preferred Skills Customer-centric mindset with excellent problem-solving abilities. Ability to collaborate effectively with cross-functional teams. Strong attention to detail and ability to work in a fast-paced environment. Proficiency in Microsoft Office or Google Workspace. .