VP, Customer Success

Job Description: Own end-to-end accountability for the post-sale customer experience Stand up a scalable, tech-touch motion for smaller accounts Introduce a consultative, quarterly-business-review-driven engagement model Build the Operating System for a Newly Structured CS Organization Improve Retention by defining and tracking retention and customer health Build a Consultative Motion for Key Accounts Develop a Scalable Tech-Touch Motion Establish Strong Systems and Improve Operational Rigor Requirements: Hands-On SaaS Customer Success Experience Tech-Touch / Scaled Success Motion Experience Consultative, Data-Informed Customer Engagement Adjacent Industry Background (Short-Term Rental, hospitality, real estate tech, or another data/software-driven vertical is a plus) Blended Onshore/Offshore Team Management Experience Experience working in a PE-backed business Benefits: Company-paid individual health and dental insurance Long-term disability insurance under the companys standard group plan $50,000 life insurance policy $200 towards an annual health benefit $50/month Internet reimbursement Up to $1,000/year professional development reimbursement Company-paid holidays Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match. $75/month mobile phone and voice/data plan reimbursement. Flexible PTO policy Fully remote position (Preference given to those in the Dallas/Ft.Worth area) Apply To this Job .