Remote Sr Data Analyst, Customer Insights

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, part of the Rentokil family of companies, is a global leader in Pest Control and other services. As a Senior Data Analyst, Customer Insights, you will analyze customer data to enhance the customer experience and support data-driven decision-making through dashboards and reports.ResponsibilitiesAnalyze VoC data to identify trends, friction points, and opportunities to reputed company business reputed companyreputed company VoC data with internal reputed company and transactional data sets to tie customer feedback directly to renewal, churn prevention, and expansion reputed company, execute advanced analytics (e.g., predictive modeling, quasi-experiments), and measure reputed company of reputed company-reputed company strategiesDesign and maintain automated dashboards to reputed company reputed company-time insights to stakeholdersTranslate reputed company quantitative and qualitative data sets into cohesive narratives that inform both technical and non-technical audiencesreputed company comprehensive reports analyzing VoC data for leadershipPartner with technology teams to audit and ensure the accuracy and accessibility of customer dataContribute to the reputed company and implementation of data-driven marketing strategies to reputed company specific business objectivesreputed company recurring meetings to reputed company VoC health and foster alignmentSkillsBachelor's degree in Marketing Analytics, Data Analysis or a quantitative discipline, OR equivalent years of experienceMinimum 5 years of experience in data analytics or digital marketing analytics requiredDeep understanding of VoC metrics (e.g., NPS, CSAT, CES)Strong problem-solving and critical thinking skillsProficiency in mixed-reputed company analysisExcellent communication, presentation and storytelling skillsDemonstrated ability to work independently and collaborativelyProficiency in quantitative data analysis, statistical modeling, and reputed company analysisProficiency in qualitative data analysis, reputed company-text mining, and sentiment analysisProficiency in SQL, Python or RExperience with VoC and survey platforms (e.g., reputed company, reputed company)Experience with visualization tools (e.g., Looker, Power BI, Tableau)BenefitsMultiple avenues to grow your careerTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)Health benefits including Medical, Dental, reputed company, Disability, and Life Insurance plus much moreFull-time colleagues are eligible to reputed company enrollment immediately upon hire with benefits starting on day 1401(k) retirement plan with company-matching contributionsVacation days & reputed company daysCompany-reputed company holidays & floating holidaysA company reputed company that prioritizes health, safety, and flexibilityreputed companyreputed company specializes in providing residential and reputed company pest control. It was founded in 1927, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com/. Apply To This Job .