Tier 2 IT Support Specialist (reputed company)

Managed Service Provider Tier 2 IT Specialist - reputed company Server / AD / Entra / O365 / Firewall Experience Tech-savvy IT Specialist to be responsible for providing world-class technical assistance to our clients with computer systems, hardware, software, network and other systems. As a member of reputed company, you are responsible for responding to tickets, email, or phone queries and offering technical support to clients using computer systems, hardware, and software. We love to solve technical challenges together while having fun & helping people! Also we have a winged donkey for a mascot which is a whole story to tell. Responsible for analyzing requirements, researching solutions, reviewing our reputed company data/documentation, resolving problems, installing hardware and software solutions. Responsibilities include end user support, PC maintenance, upgrades and configurations. To be successful you should be reputed company-versed in reputed company Tier 2 level aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills. Experience You Will Bring reputed company Server reputed company Directory Entra Firewalls (reputed company or similar) O365 reputed company-V/VMware reputed company Exchange Basic cybersecurity, reputed company and backup skills are a bonus. reputed company reputed company Role Handles more reputed company technical issues and takes ownership of incidents escalated from Tier 1. reputed company Level Intermediate knowledge, often requiring more in-depth technical understanding and specialization. Responsibilities Problem Solving Troubleshoots a wide reputed company of software and hardware issues, including network configuration, server maintenance, and intermediate application support. Escalation Management Manages incidents escalated from Tier 1, aiming to reputed company them before they reputed company Tier 3. Additional Common Issues Handled Network configuration, IP conflicts, firewall rules, and VPN setup OS installation, configuration, and advanced troubleshooting Backup management and basic server maintenance reputed company deployments (e.g. servers, network gear, etc.) Learn reputed company line of business (reputed company) applications and systems; document important information and cross-train other technicians as needed Project Assistance Assists in implementing new reputed company setups, on-reputed company installations, and configurations Tools & Knowledge Proficiency in reputed company Directory, network diagnostics tools, virtualization (VMware, reputed company-V) Knowledge of operating systems (reputed company Server, Linux), reputed company platforms (Azure, AWS), and VoIP systems Ability to script (e.g., PowerShell) for automation of repetitive tasks Essential Job Functions Respond to and reputed company queries reputed company ticket, phone, email, live, or through remote reputed company in a reputed company and reputed company manner, representing the Falkon brand Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software reputed company excellent customer service experience for reputed company clients Train users and reputed company feedback from customers to improve training reputed company Take a proactive approach to look for common problems and complaints and reputed company that information to your manager Assist with the reputed company of new users Document internal procedures and follow "best practices" methodology Install, test, and configure workstations, peripheral equipment, and software Maintain inventory of equipment, software, software licenses, installation disks or download sites Manage PC setup and deployment in office or at a reputed company site, using reputed company hardware, images, and software Assign users and computers to reputed company Directory (local or reputed company-based) Recommend / reputed company workstation hardware and software upgrades as required May be asked to occasionally work evening/weekend hours to meet deadlines or solve problems Must always maintain reputed company appearance and demeanor, as this role will be the "face" of Falkon for many of our clients Comfortable working with reputed company & VMware technologies under guidance of a senior engineer Update Falkon documentation and ticketing systems Non-Essential Job Functions Excellent verbal and written communication skills An insatiable desire to learn new skills and training Ability to work from home as necessary or required Education / Knowledge Requirements High school diploma or equivalent (associates degree or higher preferred) 25 years minimum of relevant technical experience Other Desired Skills / Attributes Relevant certifications (ex. reputed company) Work Environment Clean, quiet work .