Global HR Service Delivery Manager (Recruitment Operations/support)

Company DescriptionAs a global law firm our work spans jurisdictions, cultures, and languages and so do our people.Our culture is collaborative and inclusive where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow. We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets.Youll build connections and work with colleagues as one global team. Youll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines.Join us to work with colleagues as one global team empowering each other to be exceptional and create advantage for our clients.Our India team is a well-established and integral part of the firms global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, weve been driving operational excellence and innovation for more than 15 years.We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement.Job DescriptionJob OverviewThe Global HR Service Delivery Manager is part of the Global Service Delivery (GSD) function and is responsible for leading Global Recruitment Support Operations (GRSO), ensuring consistent, efficient and well-governed recruitment support across the firms global markets.The role focuses on improving end-to-end recruitment operations by standardizing processes, reducing duplication and inefficiencies, strengthening service standards, and improving the experience of candidates, hiring managers, interviewers, Talent Acquisition teams and HR stakeholders.It also supports the operational adoption of recruitment technology, automation and AI-enabled tools, helping the team use systems such as Workday, SmartRecruiters, Accurate and related platforms effectively to drive service improvement and operational value.Who you will work withWorking with the global recruitment team, local recruitment and HR Managers and leaders.What you will be responsible forYou will be responsible for leading a globally consistent, high-performing Recruitment Operations function that delivers trusted, efficient and high-quality support across the firm's international markets. Working closely with Talent Acquisition teams, hiring managers and candidates, you will ensure the seamless delivery of recruitment processes while driving service excellence, operational efficiency and a positive stakeholder experience. You will build confidence in the service through responsiveness, accountability, quality and a strong customer-focused culture.You will be responsible for continuously improving recruitment operations by using data, stakeholder feedback and a product mindset to optimise processes, strengthen governance and enhance service delivery. You will drive the adoption of technology and AI-enabled solutions, identifying opportunities to automate routine activity, improve efficiency and create more scalable ways of working, whilst maintaining appropriate human oversight, compliance and accountability.You will lead, coach and develop a high-performing team, fostering a culture of ownership, learning agility, continuous improvement and service excellence. You will ensure the team has the skills, knowledge and confidence to adapt to changing business needs, embrace new technologies and deliver exceptional support across the recruitment lifecycle.You will play a key role in shaping the future of Talent Acquisition Operations, acting as the bridge between people, process and technology. By delivering scalable, data-driven and technology-enabled services, you will help create the foundations that enable recruiters to focus on higher-value talent acquisition activities and ensure the function remains agile, effective and fit for the future.What you will doLead day-to-day recruitment operations across the firm's global markets, ensuring a high-quality, consistent and efficient service through platforms such as Workday, SmartRecruiters and Accurate.Own global recruitment processes, service standards, governance frameworks and documentation, ensuring consistency and standardisation across the global markets whilst accommodating local legal, regulatory and business requirements where appropriate.Drive process harmonisation, simplification and continuous improvement, reducing duplication, inefficiencies, manual effort and operational risk across the recruitment lifecycle.Improve candidate and .