CRM & Client Support Associate Ravan.ai

Company: Ravan.ai Location: New Delhi (In-office, Day Shift) Experience: 12 years max only About Ravan.ai Ravan.ai builds real-time multilingual AI voice agents and complete sales automation systems that help businesses convert website traffic into qualified appointments 24/7. We work with advanced CRM platforms, automation tools, and AI-driven customer engagement systems used by thousands of companies. Job Overview We are looking for a Support & CRM-focused Associate who can handle client support, CRM operations, basic technical testing, and team coordination. This is primarily a support and operations role. The priority is excellent client handling, strong CRM expertise (especially GoHighLevel and Salesforce), testing of workflows, and smooth internal coordination. Candidates with more than 2 years of experience need not apply. Important: Hands-on experience with GoHighLevel (GHL) and/or Salesforce is mandatory. If you do not have practical experience with these tools, please do not apply. Key Responsibilities (in order of priority) 1. Client Support & Retention Handle client queries, onboarding, and day-to-day support Build and maintain strong client relationships Focus on client retention and satisfaction Track issues and ensure timely resolution by coordinating with internal teams Guide clients on platform usage and best practices CRM Expertise & Operations Work extensively with GoHighLevel (GHL) and Salesforce Create and manage workflows, pipelines, automations, forms, and client journeys Maintain clean and accurate client data across systems Support CRM integrations and configurations Testing & Technical Support Perform basic testing of features, workflows, and integrations Troubleshoot common issues related to CRM setups and automations Support basic technical tasks as needed Team Coordination & Internal Support Manage daily tasks, project updates, and cross-team communication Maintain documentation and reports Collaborate with engineering, product, and sales teams for smooth delivery 5. Sales Support (Secondary) Assist the sales team with lead follow-ups and CRM updates Support basic pipeline management when required Requirements Strictly 12 years of experience in client support, CRM operations, customer success, or related roles Mandatory hands-on experience with GoHighLevel (GHL) and/or Salesforce Strong client-handling and communication skills Ability to perform basic testing and troubleshoot CRM workflows Good coordination and documentation skills Ability to manage multiple tasks in a fast-paced environment Must be comfortable working full-time from the New Delhi office Preferred Qualifications Experience in client retention or customer success roles Background in testing automations or workflows Exposure to additional CRM or automation tools Bachelors degree in any stream Engagement Details Employment Type: Full-time Work Mode: On-site only (New Delhi office Day Shift) Candidates from anywhere in India are welcome to apply and must be willing to relocate to New Delhi Start: Immediate Why Join Ravan.ai Work directly with cutting-edge AI voice and sales automation products Gain deep hands-on experience with GHL, Salesforce, and modern CRM stacks Build strong expertise in client support, CRM operations, and process coordination Clear growth path in a high-growth AI company If you have 12 years of experience and practical knowledge of GHL or Salesforce, and enjoy client support + CRM work, we would love to hear from you. Apply by sharing your LinkedIn profile, resume, and a short note highlighting your GHL/Salesforce experience and support work. .