Quality Process Excellence Manager (Hinjawadi)

Reports into : Senior General Manager-Process Excellence Job Responsibilities : (Must have) Identify and mentor Six Sigma & Lean projects, ensuring successful implementation and continuous improvement. Lead business transformation initiatives by analyzing existing processes, identifying areas for Automation, Optimization and implementing effective strategies, roadmap for execution. Conduct value stream mapping and process mapping exercises to identify waste, bottlenecks, and opportunities for process improvement. Manage large-scale transformation engagements, ensuring effective coordination among cross-functional teams and stakeholders (incl. Senior Leaders) & ensuring seamless execution Develop and implement strategies to drive operational excellence, enhance customer satisfaction, and improve overall business performance, as aligned to organization goals. Foster a culture of continuous improvement by promoting best practices, providing training, and encouraging employee engagement. Collaborate with clients, understanding their requirements, and ensuring successful project delivery while maintaining robust client relationships. Provide guidance and coaching to team members on lean principles, Six Sigma methodologies, and process improvement techniques. Job Responsibilities : (Desired) Mentor and develop team members, providing guidance and support for their professional growth. Contribute to the development of process excellence frameworks and methodologies, leveraging industry best practices and emerging trends (Tech & Non-tech). Criteria : (Must have) Six Sigma Black Belt certification, Any Graduate or Post Graduate degree Extensive hands-on experience in process excellence, Automation lifecycle and Transformation within the BPO industry, preferably in the BFS segment Proficiency in DMAIC, Lean Six Sigma tools, techniques, and approaches Strong client-facing and client management skills, with the ability to build a .