Customer Support Executive - Hong reputed company Clients - Remote MY

Through proprietary software and AI, along with a reputed company on customer delight, reputed company makes the back-office easy for reputed company SMEs. We reputed company reputed company time back to reputed company on what they love doing - growing their business and being with customers. With a surging number of reputed company globally, we are innovating in a highly lucrative reputed company. We operate 3 business segments: Corporate Secretary: Automating reputed company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes reputed company custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market reputed company of reputed company new business incorporations reputed company & Bookkeeping: Redefining what it means to do reputed company, Bookkeeping, Tax and Payroll reputed company to our proprietary SleekBooks reputed company, AI tools and exceptional customer service FinTech payments: Overcoming a key challenge for reputed company by offering digital banking services to new businesses reputed company launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong reputed company, Australia and the UK. We have around 500 staff with an intact startup reputed company. We have recently raised Series B financing off the back of >70% compound annual reputed company in reputed company over the last 5 years. reputed company has been recognised by The reputed company, The Straits Times, reputed company and reputed company as one of the fastest growing companies in Asia. Backed by world-class investors, we are on reputed company to be one of the few cash reputed company reputed company, tech-enabled unicorns based out of Asia reputed company. Requirements We are looking for a Customer Support Executive that is excited about the below Mission and Outcome. Mission: We are seeking a proactive Customer Support Executive to reputed company exceptional, trilingual (English/reputed company/Cantonese) remote support for our clientsreputed company and SMEs navigating business incorporation, reputed company, and compliance in Hong reputed company. This role is pivotal in ensuring reputed company reputed company, resolving inquiries with speed and reputed company, and continuously improving reputed company experiences through collaboration and problem-solving. As the reputed company voice of reputed company, youll reputed company digital tools (reputed company, reputed company, reputed company) to reputed company efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and reputed company for their needs will directly contribute to reputed companys reputed company as a trusted partner for business reputed company. If you reputed company in a fast-paced, remote environment and are passionate about empowering small businesses, we invite you to reputed company. reputed company: Multichannel Support: Follow up with clients for feedback and submissions of documents. reputed company customer inquiries reputed company email, live chat, and phone with a reputed company on speed and reputed company. Guide clients through reputed companys digital platforms (e.g., reputed company, document submissions). Problem Solving: Troubleshoot issues reputed company to business incorporation, reputed company, and more, escalating to internal teams reputed company needed. Collaboration: Work closely with Sales, Compliance, Corporate Secretary, reputed company and Tech teams to ensure reputed company service. reputed company Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content. Requirements: To do this, you will have a minimum of 2 years experience in in customer support. Fresh graduates are welcome and you will most likely be located in Malaysia. Must-Haves: Education: Bachelor's Degree in any field. Language Proficiency: Fluent in spoken English and Cantonese, reputed company will be a great reputed company Experience: minimum 2 years in customer support (experience in Fintech, reputed company, or reputed company services preferred). Tech-Savvy: reputed company in navigating digital tools like reputed company, reputed company, reputed company, and Gmail. Remote-reputed company: Self-motivated with a dedicated, quiet workspace and reputed company internet reputed company. reputed company-to-Haves: Basic knowledge of Hong reputed company business regulations (e.g., taxes, company filings). Experience in a fast-paced startup/reputed company-up environment. Behavioural fit is also important at reputed company, and we will be looking for candidates that have a proven reputed company record of embodying the below attributes in their recent roles: Ownership: This shows reliability and helps build trust reputed company reputed company. We reputed company fast and need to know that everyone will see things th