Remote Manager, Student Accounts Private Debt & Collections

Note: The job is a remote job and is open to candidates in USA. Education Affiliates is seeking a Manager, Student Accounts Private Debt & Collections to oversee institutional student loan portfolios and delinquent account balances. This role involves leading collection strategies, ensuring regulatory compliance, and managing third-party collection agencies to improve recovery rates while maintaining a student-centered approach. Responsibilities Manage institutional loan portfolios and delinquent student accounts Develop and implement collection and recovery strategies Monitor portfolio performance and key metrics, including collection rates and delinquency trends Oversee relationships with third-party collection agencies and vendors Approve payment plans, settlements, and hardship accommodations within established guidelines Ensure compliance with applicable federal and state regulations, including FDCPA, FCRA, FERPA, and higher education requirements Monitor collection practices and conduct periodic audits Prepare executive reports on portfolio performance, recovery trends, and risk exposure Support regulatory reviews and audits as needed Partner with Financial Aid, Registrar, Academic Affairs, Legal, and other departments to support student account resolution efforts Identify opportunities to improve processes, technology, and the student experience Provide leadership and oversight for student accounts and collections operations Skills Bachelor's degree in Business, Finance, Accounting, or related field 5+ years of experience in collections, accounts receivable, student financial services, or related field 2+ years of leadership or management experience Knowledge of FDCPA, FCRA, FERPA, and related regulatory requirements Experience managing third-party collection agencies Strong analytical, communication, and problem-solving skills Experience in proprietary or higher education Familiarity with student information systems (Campus Nexus, Ellucian, PowerCampus, etc.) Knowledge of institutional loan servicing and Title IV regulations Benefits Remote or hybrid work arrangement available Company Overview Education Affiliates (EA)is an education mannagement company which provides educational programs It was founded in 1984, and is headquartered in Nottingham, Nottingham, GBR, with a workforce of 1001-5000 employees. Its website is http://www.edaff.com. Apply To this Job .