Senior Account Manager - Staffing Solutions (Hyderabad)

About Madhees At Madhees, we believe talent is a strategic business advantage. We partner with some of the world's most respected organizations to solve complex hiring challenges through Permanent Hiring, Contract Staffing, Recruitment Operations, and Workforce Solutions. As we continue to grow, we're looking for leaders who don't just manage accounts - they build relationships, influence outcomes, develop people, and drive business growth. If you're passionate about recruitment, enjoy solving business problems, and thrive in a fast-paced, client-centric environment, we'd love to meet you. Role Overview We are seeking an experienced Senior Account Manager - Staffing Solutions to lead and grow strategic client relationships while driving operational excellence across delivery teams. This is more than an account management role. You'll own the success of your portfolio-from client engagement and recruiter productivity to revenue growth and business expansion. You'll work closely with enterprise clients, mentor recruiters, identify current opportunities within existing accounts, and ensure exceptional hiring outcomes. The ideal candidate is someone who combines deep staffing expertise with commercial acumen, strong leadership capabilities, and a passion for building long-term customer partnerships. Key Responsibilities Account Growth & Client Success - Own and manage multiple strategic staffing accounts simultaneously. - Build trusted relationships with Hiring Managers, Talent Acquisition teams, HR Leaders, and Business Stakeholders. - Identify opportunities to expand existing accounts through additional business units, hiring programs, and staffing solutions. - Drive client satisfaction through proactive engagement and operational excellence. - Conduct regular business reviews with clients and provide hiring insights and market intelligence. - Act as the primary escalation point for delivery and client-related matters. Delivery Leadership - Own end-to-end delivery performance across assigned accounts. - Ensure recruiters consistently meet quality, speed, and productivity expectations. - Drive recruiter productivity through structured planning, coaching, and performance management. - Monitor hiring pipelines, interview progress, offer conversions, and joining ratios. - Ensure interview logistics and stakeholder coordination are executed seamlessly. - Improve hiring outcomes through continuous process improvements and delivery governance. Business Growth & Revenue - Own revenue targets for assigned accounts. - Drive account mining initiatives to increase wallet share and generate additional business opportunities. - Collaborate with Business Development teams to transition new accounts into successful delivery engagements. - Forecast hiring demand and support revenue planning. - Continuously identify opportunities to improve profitability and operational efficiency. Team Leadership - Coach, mentor, and develop recruiters to achieve consistently high performance. - Foster a culture of accountability, collaboration, and continuous learning. - Conduct regular productivity reviews and provide actionable feedback. - Support recruiter capability building across sourcing, stakeholder management, candidate engagement, and hiring strategy. - Lead by example and create a high-performance delivery environment. Required Experience - 8+ years of experience in Staffing or Recruitment Services. - Strong experience managing multiple enterprise staffing accounts simultaneously. - Demonstrated success in Contract Staffing, with recent experience primarily focused on contract hiring. - Proven experience managing hiring programs delivering 15-25 hires per month. - Experience managing both Technology and Non-Technology hiring. - Strong understanding of end-to-end Talent Acquisition processes. - Experience working with enterprise customers and cross-functional stakeholders. Required Skills & Competencies - Deep understanding of Contract Staffing business models. - Strong account management and client relationship skills. - Excellent communication, presentation, and interpersonal skills. - Proven leadership and people management capabilities. - Ability to coach, mentor, and inspire delivery teams. - Strategic thinker with strong commercial awareness. - Passion for recruitment and delivering exceptional client outcomes. - Strong analytical and problem-solving skills. - Ability to prioritize multiple accounts and stakeholders in a fast-paced environment. - High ownership, accountability, and execution focus. Key Performance Indicators (KPIs) - Revenue achievement against assigned portfolio. - Account growth and client retention. - Recruiter productivity. - Submission-to-interview ratio. - Interview-to-offer ratio. - Offer-to-joining conversion. - Time-to-fill. - Client satisfaction. - Account expansion opportunities identified and converted. - Team engagement and recruiter development. What Success Looks Like .