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Key Responsibilities Lead and manage a team of Customer Support Executives.Monitor daily team performance.Conduct regular performance reviews.Provide guidance and support team members.Prepare performance reports.Identify training needs and support the team members.Handle customer escalations and resolve issues effectively. Eligibility Criteria Minimum 1+ year of experience as a Team Leader in a BPO or Customer Support environment.Excellent communication and interpersonal skills.Strong leadership and team management abilities.Proficiency in MS Office (Excel, Word, PowerPoint). Preferred Skills Team LeadershipPeople ManagementCustomer ServicePerformance ManagementTime ManagementCommunication SkillsMS Office Benefits ESI & PF Benefits (as applicable) Job Details Experience: Minimum 1+ Year in BPORole: Team LeaderEmployment Type: Full-TimeWork Mode: Work From Office Compensation: Up to 35,000.00 per month Benefits: Health insuranceProvident Fund Work Location: In person .