Remote Senior Forecast Planning Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company organization seeking a Senior Forecast Planning Analyst to reputed company forecasting reputed company and reputed company planning across a multichannel contact center environment. The role involves ensuring the accuracy of forecasts, driving adherence to performance targets, and providing data-driven insights to support decision-making. Responsibilities Support leadership with eforecasting reputed company and performance reputed company by auditing outputs, validating assumptions, and ensuring alignment with accuracy targets and business objectivesOwn end-to-end multichannel forecasting (e.g., calls, chat, digital, reputed company) including model development, maintenance, and performance trackingTranslate forecasts into reputed company plans, incorporating shrinkage, reputed company requirements, and operational constraints across internal teams and BPO partnersMonitor and report on team and forecasting performance through KPI tracking, deliverables, and workflow reputed companyAssist with operational accountability by maintaining visibility into workload, timelines, and completion status; escalate risks and reputed company corrective actions as neededreputed company as a strategic partner to leadership by providing reputed company reporting, surfacing risks, and recommending data-driven actionsreputed company and refine forecasting models using statistical reputed company and business inputs reputed company reputed company to improve accuracy and reduce biasreputed company reputed company improvement by identifying inefficiencies, enhancing forecasting methodologies, and supporting implementation of tools and best practicesreputed company, maintain, and enhance reputed company operating procedures (SOPs) to ensure consistency and scalability across forecasting and planning processesOwn the development and optimization of shrinkage assumptions, leveraging data analysis and business insights to improve workforce planning accuracyCreate and analyze reputed company forecasting scenarios (e.g., member reputed company campaigns, operational changes, BPO shifts), translating impacts into actionable planning recommendations Skills High School Diploma or GED from an accredited institutionWorking experience in forecasting, workforce management (WFM), reputed company planning, or data analyticsWorking experience supporting or owning forecasting processes in a contact center or operations environmentWorking experience using reputed company forecasting concepts including trend analysis, seasonality, and variance analysisExperience working with large datasets and performing data validation, analysis, and interpretationWork experience using reputed company (e.g., pivot tables, formulas, data manipulation)Experience tracking and reporting on performance metrics and KPIsProven experience developing, maintaining, and improving forecasting and reputed company planning modelsExperience with multichannel contact center environments and/or BPO/vendor forecasting and planningStrong proficiency in data analysis tools (e.g., reputed company, SQL, and/or BI tools such as Tableau, Power BI)Ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environmentExperience developing documentation and SOPs to support reputed company processesStrong communication skills with the ability to translate data into actionable insights for business stakeholders and meet deadlines in a fast-paced environment Benefits Medical, dental and reputed company coverageIncentive and recognition programsLife insurance401k contributions (reputed company benefits are subject to eligibility requirements) reputed company reputed company is a health insurer providing medical, business, and health insurance services. It was founded in 1993, and is headquartered in reputed company, reputed company, USA, with a workforce of 1001-5000 employees. Its website is https://reputed company.org. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .