Customer Operations Executive

Job Summary We are looking for a motivated and customer-focused Customer Operations Executive to support day-to-day operations, handle customer interactions, coordinate with internal teams, and ensure smooth and timely completion of assigned processes. Key Responsibilities Handle customer queries and provide appropriate support and assistance. Manage day-to-day operational activities and assigned processes. Coordinate with internal teams to resolve customer requests and issues. Follow up with customers and internal teams to ensure timely closure of pending tasks. Maintain accurate customer and process-related records. Update and maintain information in CRM and other systems. Prepare and maintain basic reports using MS Excel. Monitor assigned tasks and ensure timely completion. Escalate complex issues to the concerned team or supervisor. Maintain proper documentation and follow company processes and quality standards. Perform other duties assigned by the management. Mandatory Skills Good communication skills in Malayalam and English. Basic knowledge of computers and office applications. Familiarity with MS Excel. Good problem-solving and analytical skills. Strong attention to detail and accuracy. Ability to multitask and work in a fast-paced environment. Good customer-handling and interpersonal skills. Willingness to learn and adapt to new processes. Eligibility Any degree or equivalent qualification. Freshers are welcome to apply. Candidates with up to 5 backlogs/arrears are also eligible to apply. Previous experience in customer support, BPO, operations, or back-office roles will be an added advantage. Job Location : Liscom Solutions and Services Pvt. Ltd. How to Apply : Interested candidates can share their updated CV at: hrexe1@mail.craysol.com / +91-XXXXXXXXXX Compensation: From 10,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Provident Fund Work Location: In person .