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Customer Service Representative Logistics / Shipping Job Title: Customer Service Representative (CSR) Location: Vaishali, Ghaziabad Work Mode: Onsite Working Days: 6 Days Working Experience: 12 Years Job Summary A Customer Service Representative (CSR) in Logistics / Shipping is responsible for handling customer communication, coordinating shipment activities, managing documentation, and ensuring smooth logistics operations. The role requires strong coordination skills, customer handling abilities, and knowledge of import/export processes. Key Responsibilities Handle customer queries through calls, emails, and other communication channels Coordinate with operations teams, shipping lines, agents, and transporters Track import/export shipments and provide timely status updates to customers Manage shipping documentation such as BL, invoices, delivery orders, and related documents Resolve customer concerns and maintain strong client relationships Maintain accurate records of shipments, customer interactions, and operations Ensure timely follow-up on shipment schedules and operational activities Coordinate internally to ensure smooth logistics and delivery processes Support daily logistics operations and customer service activities Ensure compliance with company processes and operational standards Requirements & Skills Bachelors degree in any discipline 12 years of experience in Logistics, Shipping, or Freight Forwarding Knowledge of import/export procedures and shipping documentation Good English communication and customer handling skills Basic knowledge of MS Excel and email handling Strong coordination and problem-solving abilities Ability to work in a fast-paced logistics environment Good organizational and multitasking skills .
Most are in India and the US. Here's how to pick the right one for you.
74.689Jobs
17.483IN
79%EN
WorkMundi's database shows 74,689 open sales positions globally. India leads with 17,483 jobs, followed by the US with 13,876. If you're open to geography, you have real options — but the sheer number means you need a filter. Don't apply to everything. Pick a country, a company size, and a sales model that matches what you actually want to do.
Almost 8 in 10 of these ads have their text written in English. That's useful for reading the job description and understanding what you're signing up for. But it tells you nothing about whether the role requires you to speak English with customers, partners, or your team. Ask the hiring manager directly during your first conversation.
The employers posting the most are boxlunch, SIMPLE RECRUIT, FlexBoard, and tmobile. If you see their name on a listing, you know they're actively hiring. That can work in your favor — high-volume recruiters often move faster. But volume also means competition. Your application needs to stand out.
Sales interviews almost always include a version of this: 'Tell me about a time you lost a deal. What did you learn?' Prepare a real story where you take ownership of what went wrong and what you'd do differently. Hiring managers want to see you learn, not just win.