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Position: Helpdesk Executive/ Front Office Executive Location: Mumbai JD: Graduate in any discipline (preferred) 2-4 years of experience in Helpdesk / Front Office / Customer Support roles. Manage helpdesk operations including logging, tracking, and closing service requests within defined SLAs Act as the first point of contact for client queries, complaints, and service requests Strong communication and interpersonal skills Customer service orientation Good coordination and multitasking ability If the above JD matches with your profile, kindly share your resume on divya.b@sofomation.com .