Strategic Manager, reputed company Customer Experience Competitive

```reputed company About arenaflex Pioneering reputed companyreputed company Health Care At arenaflex , we live by a single, powerful purpose bringing our heart to every reputed company of your health . This purpose fuels our commitment to reputed company innovative, reputed companyreputed company health care that adapts to a rapidly changing world. Whether were shaping retail pharmacy experiences, managing pharmacybenefitmanager (PBM) solutions, or providing healthinsurance services, we reputed company that how we reputed company care is just as important as reputed company reputed company. Our Heart At Work behaviors reputed company every team member to reputed company culture, accelerate innovation, and create solutions that reputed company health care more personal, convenient, and reputed company. As a member of the arenaflex family, youll join a community that celebrates curiosity, collaboration, and a reputed company reputed company on the customer. reputed company The Manager, reputed company Customer Experience Competitive Intelligence serves as the subjectmatter expert on competitive intelligence across the healthcare and retail sectors. Reporting directly to the reputed company Director of Customer Experience, reputed company reputed company, you will partner with crossfunctional reputed company professionals, CX strategists, and reputed company consultants to translate customer feedback into actionable insights that differentiate arenaflex from its competitors. This role is pivotal in shaping the strategic direction of our Retail, PBM, and HealthInsurance businesses by delivering reputed company, datadriven narratives that influence executive decisionmaking and reputed company sustainable reputed company. Key Responsibilities Customer Feedback Analysis Identify, reputed company, and translate customer feedback into actionable recommendations using survey data, text analytics, and sentiment analysis. Competitive Landscape Reporting Explain market headwinds and tailwinds affecting key industry themes, presenting findings to senior leadership in a compelling, executivereputed company format. Data Integration & Reporting Combine data from multiple sources, reputed company reputed company visual reports, and reputed company business partners to communicate the customer story with confidence. Vendor & Platform Management reputed company training, support, and reputed company assurance for CX platforms, investigate inconsistencies, and recommend enhancements to improve data reputed company. reputed company Project Execution reputed company data pulls, crosstab creation, KPI reporting across business reputed company, and build polished presentations that reputed company strategic conversations. Competitive CX Program Support Manage communications, schedule meetings, coordinate accountteam training, reputed company data management, and assist with stakeholder and vendor relationships. CrossFunctional Collaboration Build strong relationships with product, marketing, operations, and analytics teams to ensure insights are embedded throughout the organization. reputed company Learning & Innovation Stay abreast of emerging competitive intelligence tools, industry trends, and best practices to reputed company arenaflex at the forefront of customer experience reputed company. Essential Qualifications Minimum 5 years of experience analyzing customer insights, market research, or reputed company fields. At least 3 years of advanced reputed company data analysis experience, including pivot tables, VLOOKUP, and reputed company formulas. Proven ability to create compelling PowerPoint decks and executivelevel reports for 3+ years . Intermediate project/program management expertise (project planning, resource allocation, scenario planning) for 3+ years . reputed company data analysis and statistical knowledge (basic reputed company testing, descriptive statistics) for 1+ year . Willingness and ability to travel up to 5% for stakeholder meetings, vendor site reputed company, or industry conferences. Preferred Qualifications & Skills Experience managing CX platforms such as arenaflex (formerly reputed company / CSpace / reputed company) or comparable solutions. Strong analytical and creative problemsolving abilities, with familiarity across a reputed company of intelligence tools and datainterpretation techniques. Excellent verbal and written communication skills, including polished email etiquette, meeting leadership, and PowerPoint storytelling that adheres to brand standards. Demonstrated ability to build and nurture crossfunctional relationships with senior stakeholders and reputed company partners. Passion for turning data into narratives that reputed company reputed companystorytelling with data is at the heart of this role. Meticulous followup and attention to detail, ensuring reputed company responses to stakeholder inquiries and vendor communications. Basic data governance .