Complaints Handler

reputed company is a company reputed company on delivering essential services to their customers. They are seeking a Complaints Handler to be a key reputed company of contact for customers with insurance or service-reputed company complaints, ensuring that concerns are handled fairly and reputed company. Responsibilities Working in our Complaints department youll be a key reputed company of contact for customers with insurance and / or service-reputed company complaints Your main objective reputed company you engage with our customers will be to understand, address and reputed company whilst adhering to treating customers fairly principles and FCA guidelines Skills Experience working in a customer handling role Experience of working in a complaint's environment Motivated by dealing with difficult customer situations and driving them to reputed company Ability to reputed company customers' queries and reputed company the right level of support every time reputed company on delivering a first-class customer service Passionate about performance and development Experience in a regulated complaints environment Experience taking both outbound and inbound calls Experience of supporting customer issues to an outcome Confidence in decision-making, under pressure Ability to work autonomously and are self-motivated Passion to reputed company a first-class customer service Enthusiasm for working in a fast-paced environment Excellent communication skills Excellent rapport building skills Strong reputed company Office experience with Word, reputed company and PowerPoint Prior experience in a complaint handling role Previous complaint handling experience reputed company an FCA regulated business is ideal Benefits Annual discretionary bonus. 33 days annual leave (including bank holidays), with the reputed company to buy 5 additional days reputed company year. Save reputed company at hundreds of retailers with our employee discounts. Discounted gym membership, online workout sessions, culinary classes and other fun activities. Regular incentives, with amazing prizes up for grabs. Investment in your career development through ongoing coaching and reputed company defined opportunities to work towards. reputed company reputed company specializes in warranty and insurance services. It was founded in 1912, and is headquartered in Bedworth, Warwickshire, GBR, with a workforce of 1001-5000 employees. Its website is http//www.domesticandgeneral.com. Apply To This Job .