Remote Implementation Project Management, PMO Lead Third Party

Note: The job is a remote job and is open to candidates in USA. EXL is seeking an accomplished delivery executive to lead the TPA Implementation Project Management Office (PMO) for their Life & Annuity Platforms business. This role involves governing a portfolio of strategic client implementations and ensuring delivery excellence while partnering closely with various stakeholders to drive successful business outcomes.ResponsibilitiesLead the TPA Implementation PMO function, including governance model, operating standards, delivery methodology, and best practicesDrive portfolio governance, project health reviews, risk management, and executive reportingOversee large-scale Life & Annuity platform, TPA Operations, conversion, and strategic implementation programsEnsure delivery against scope, schedule, quality, financials, and client commitmentsGuide Program Managers, Project Managers, and Scrum Masters to drive accountability and execution disciplineOwn portfolio budgeting, forecasting, resource planning, and utilizationGovern SOWs, scope, change requests, and contractual delivery commitmentsServe as the key liaison across clients, executive leadership, Product, Technology, Delivery, Operations, and cross-functional teamsLead steering committees and governance forums with clear communication of status, risks, decisions, and outcomesEstablish a PMO Center of Excellence to standardize tools, reporting, metrics, and delivery practicesBuild a high-performing PMO team and drive continuous improvement through automation, AI-enabled practices, and operational disciplineOwn a structured issue, risk, and dependency management process across the portfolio, ensuring early identification, clear ownership, and timely resolution before items escalateEstablish a single escalation framework and command structure for critical client and production issues, driving root-cause resolution and reducing repeat escalationsSkills15+ years in project/program management, including 5+ years in senior leadership10+ years leading large-scale software implementation, platform modernization, or business transformation programsStrong experience in Life Insurance, Annuities, TPA, Policy Administration Systems, or Financial Services platformsHands-on experience managing implementations within a TPA operating model, including conversions, ongoing administration, and multi-application solution landscapesProven success managing multi-million-dollar portfolios and executive client relationshipsExperience governing SOWs, contracts, change requests, and delivery financialsProven ability to build and scale PMO organizations and governance frameworksExperience operating in global delivery models and matrixed organizationsBachelor's degree in business, Information Technology, or a related fieldStrong understanding of project management methodologies for software delivery (Agile, Waterfall, PRINCE2, PMBOK, etc.), financial management, resource planningPMP, PRINCE2, or PMO certificationStrong experience in PMO leadership, portfolio management, and large-scale implementation deliveryDeep understanding of Life Insurance, Annuity, Policy Administration Systems, TPA Operations, conversions, and implementation lifecycleKnowledge of Agile, Waterfall, Hybrid, and scaled delivery modelsStrong financial, commercial, resource, and delivery governance skillsAbility to assess project health, risks, dependencies, metrics, and corrective actions across multiple programsUnderstanding of integrations, data conversion, migration, infrastructure, environments, release, and deployment managementExperience with executive dashboards, KPIs, reporting tools, and project health metricsWorking knowledge of JIRA, Azure DevOps, MS Project, Smartsheet, ServiceNow, Clarity, and ConfluenceExperience in global, matrixed delivery environments with vendor, partner, and cross-functional accountabilityAbility to apply AI tools, automation, and data-driven techniques to improve PMO effectivenessDeep, practical knowledge of how a TPA ecosystem operates end-to-end and how its multiple platforms and applications interconnect across the policy lifecycleProven ability to bring structure and a consolidated execution plan to complex programs spanning multiple distinct applications and technologiesStrong issue, risk, and escalation management discipline, including root-cause analysis and proactive prevention of recurring delivery problemsStrong communication, presentation, facilitation, and negotiation skillsAbility to lead cross-functional teams across business, technology, operations, clients, and partnersStrong analytical, problem-solving, and decision-making skillsAbility to manage competing priorities in a fast-paced environmentCustomer-focused mindset with strong relationship management skillsAbility to build, mentor, and develop high-performing teamsDemonstrated ability to drive change, continuous improvement, and operational excellenceCompany OverviewEXL is a provider of Transformation .