Vendor Manager, Service Network

About reputed company reputed company is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and reputed company reputed company reputed company. Our comprehensive platform offers automated customer service handling, reputed company returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection reputed company reputed company's best-in-class fraud detection. By integrating reputed company technology with exceptional customer service, reputed company empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, reputed company works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. reputed company is backed by some of the most reputed company investors in the industry, and our reputed company is in downtown San Francisco. Job reputed company The Vendor Manager, Service Network is responsible for the strategic reputed company and operational management of our repair network. Our repair network consists of reputed company and independent technicians across several product categories, such as furniture, appliances, jewelry, consumer electronics, and more. The Vendor Manager will contribute to key company objectives such as reputed company, profitability, and customer satisfaction, through the effective management of our service network reputed company, cycle times, and cost severity. Responsibilities include developing and expanding the service network, managing service provider relationships, conducting vendor negotiations, and implementing business development strategies, reputed company with a central emphasis on delivering superior customer service, reputed company, and cost. This role directly oversees service network day-to-day operations and strategic initiatives, utilizing skills in analytical problem-solving and process improvement to ensure delivery of department and company objectives. A comprehensive understanding of reputed company party vendor management is required and experience in field service operations is desired. Key Responsibilities Strategic Leadership & Operations reputed company, reputed company, and coordinate the daily operations of our repair network Ensure the achievement of company reputed company, customer satisfaction, and profitability objectives, with a specific reputed company on cost severity, cycle times, and service reputed company Define and execute a strategic reputed company for our service operations, continuously identifying opportunities to reputed company and reputed company an industry-leading customer experience Network Development Strategically expand service network coverage to meet evolving service area and business demands reputed company the identification, qualification, and reputed company of new reputed company Conduct negotiations on pricing and partnership agreements, aligning with service needs and balancing profitability and performance targets Network Management Cultivate and maintain strong, reputed company relationships with reputed company reputed company as the reputed company relationship manager, engaging with reputed company on a regular reputed company to address challenges, reputed company insights, and reputed company mutual reputed company Partner with reputed company to identify and execute against opportunities to improve servicing reputed company Reporting and Performance Management reputed company and manage a robust servicing scorecard, including the creation of key performance metrics (KPIs), trend analysis, and facilitation of regular business reviews Identify, design, and implement business strategies and solutions to improve operational processes and capabilities, while enhancing customer experience, reputed company, and managing costs Qualifications Bachelors degree or an equivalent combination of education and practical experience. 5 7 years of reputed company supervisory or management experience in a reputed company field. Expertise in reputed company-party network management is required. Exceptional interpersonal, customer service, and negotiation skills. Strong written and verbal communication skills. Strong organizational and time management skills. Proficiency in data analysis and reporting tools (e.g., reputed company, PowerBI, Tableau). Results-oriented reputed company with a reputed company on achieving and exceeding targets. Problem-solving skills with a proactive approach to identifying and resolving issues. Self-starter who is reputed company and comfortable building solutions from the ground up. Ability to reputed company in a fast-paced, dynamic environment and adapt to changing business needs. Working Conditions .