Remote Client Onboarding Analyst, New Plans

Note: The job is a remote job and is open to candidates in USA. Ubiquity Retirement + Savings is dedicated to empowering small businesses and their employees with affordable retirement solutions and exceptional customer support. The Client Onboarding Analyst New Plans is responsible for managing the onboarding of new 401(k) plans, coordinating with various stakeholders, and ensuring compliance with regulatory requirements throughout the setup process.ResponsibilitiesManage an assigned pipeline of new 401(k) plan cases from initial contract through go-live on Ubiquitys platform, tracking each case against established milestones and SLAs using Salesforce and internal case management tools; proactively flag cases at risk of delay to the New Plan Team LeadDraft plan documents for new clients based on their selected plan design elections, ensuring all provisions are accurately reflected and in compliance with ERISA, IRS, and DOL requirementsReview and verify plan design elections submitted by plan sponsors and advisors, identifying and clarifying any inconsistencies or missing information before plan document preparation beginsEstablish trust accounts and confirm investment elections are properly configured in accordance with the plan document and client instructionsMaintain accurate and up-to-date case records, notes, and milestone documentation in Salesforce and Ubiquitys recordkeeping system throughout the plan setup lifecycleCoordinate payroll setup requirements directly with plan sponsors to ensure contribution data, employee census information, and payroll schedules are accurately configured prior to the first payroll submissionGuide plan sponsors through the process of connecting their payroll system to Ubiquitys platform, explaining integration steps, expected timelines, and required actions clearly and proactivelyMonitor initial payroll submissions after go-live to confirm contributions are processing correctly; identify and troubleshoot discrepancies in contribution amounts, employee eligibility data, or payroll file formats, escalating to the New Plan Team Lead when issues cannot be resolved at the analyst levelDocument payroll setup configurations and any integration issues encountered for each case, maintaining a clear record in Salesforce for the plans ongoing service historyServe as the primary point of contact for plan sponsors, financial advisors, and Third Party Administrators throughout the new plan setup process, providing proactive, milestone-based updates on outstanding items and next stepsConduct plan setup kickoff calls to establish expectations, review the onboarding timeline, confirm required actions from each party, and introduce plan sponsors to the Ubiquity platformDeliver ongoing platform education throughout the onboarding lifecycle, including portal navigation, contribution submission, employee enrollment, and plan reporting, ensuring sponsors are fully equipped to manage their plan independently at go-liveFollow up in a timely and organized manner to obtain required documentation, signatures, and plan elections, creating appropriate urgency to minimize time to first contributionEscalate complex plan design questions, unresolved setup issues, or cross-functional blockers to the New Plan Team Lead rather than attempting to resolve them independently or routing directly to other departmentsEnsure all plan setup tasks are completed in accordance with ERISA, IRS, and DOL requirements, including plan document provisions, required notices, contribution limits, and eligibility rulesReview completed plan setup work for accuracy before submission, identifying errors or omissions and correcting them prior to plan go-liveStay current on changes to IRS and DOL regulations, plan contribution limits, and SECURE Act provisions that affect new plan setup and plan document preparationMaintain, follow, and enforce all Ubiquity security policies and procedures at all timesCoordinate directly with internal teams on routine plan setup tasks and approvals within established processes and authority levels, routing escalated issues or items requiring leadership judgment to the New Plan Team LeadPartner with Sales and Client Experience to ensure a smooth handoff from the point of sale through plan setup, with client expectations clearly established from day oneContribute to team process improvement efforts by identifying recurring setup issues, documentation gaps, payroll configuration challenges, or workflow inefficiencies and surfacing them to the New Plan Team LeadSupport the team during high-volume periods by assisting colleagues with case overflow and contributing to shared team priorities as directed by the New Plan Team LeadSkillsExperience in the 401(k) or retirement plan industryExperience working within a fintech, SaaS-based, or technology-driven platformWorking knowledge of plan document provisions, plan design options (Safe Harbor, traditional 401(k), Profit Sharing), ERISA compliance .