Process Trainer/ Soft Skills Trainer

We are looking for a Process Trainer / Soft Skills Trainer with experience in BPO training to deliver impactful training programs focused on process knowledge, communication, and customer handling skills. Key Responsibilities Conduct process and soft skills training (voice process, customer handling, communication skills) Deliver classroom and virtual training sessions Handle training for newly hired employees (new hire batches) Provide soft skills training on communication, interpersonal skills, professional etiquette, and confidence building Conduct sessions on presentation skills, email etiquette, and workplace behavior Facilitate role plays, mock calls, and group activities to enhance learner engagement Design training modules, SOP-based content, and assessments Prepare and deliver PPT presentations for training sessions Mentor learners and track performance through mock calls and evaluations Coordinate with operations and QA teams to ensure process alignment Requirements Experience as a Process Trainer / Soft Skills Trainer in BPO Minimum 2 years documented experience mandatory Good to have: Experience in domestic or international voice process Strong communication, presentation, and facilitation skills Ability to handle new hire training batches independently .