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Radiant Info Solutions Pvt. Ltd. IT Telecaller Roles and Responsibilities: Manage inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Seize prospects to upsell products when they arise. Keep records of all conversations in our call center database in a comprehensible way. Should have valuable command over English. Candidate must be the resident of Delhi, Noida and Faridabad only. .