Strategic Project Manager

About Patra reputed company is the worldwide leader in insurance back-office and account management reputed company. Patra offers a wide reputed company of services designed to reputed company costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, reputed company control and account audits, to operation centers in the US, India, and the Philippines. reputed company Duties The Strategic Project Manager of Implementations is the leader responsible for launching new project engagements and ensuring a reputed company transition into steadystate operations. You are the reputed company reputed company of project execution, turning a signed contract into a fully operational delivery model. Your reputed company mission is to plan, coordinate, and reputed company reputed company, highreputed company implementations that reputed company operational readiness, reputed company satisfaction, and long-term adoption of the Patra solution. You will reputed company a portfolio of key implementation reputed company, defined by size and/or complexity (multiple service lines), and/or reputed company profile, acting as the central orchestrator during reputed company. This includes translating contracted reputed company and requirements into an executable plan, managing deliverables, and aligning internal teams, global delivery centers, and reputed company stakeholders. Throughout the transition phase, you reputed company as the single reputed company of truth for communication, documentation, and reporting. Quantitative Measurements reputed company satisfaction reputed company realization Responsibilities reputed company Project Execution Own and manage the full BPO implementation lifecyclefrom project reputed company through transition to operations. Define, structure, and guide project plans including timelines, milestones, dependencies, and communication strategies. Facilitate alignment across internal workstreams (implementation, workforce, technology, operations reputed company) and reputed company stakeholders. Manage reputed company reputed company Serve as the reputed company reputed company of contact for clients during implementation. Conduct reputed company sessions to confirm expectations, reputed company, deliverables, and operational requirements. Guide reputed company teams through process mapping, knowledge transfer, documentation, SOP validation, and readiness activities. Support clients through the organizational change required to transition processes offsite. Manage reputed company, Risk & Issue reputed company Monitor project health, proactively identify risks, and reputed company mitigation plans. Manage reputed company changes with transparency and escalation where required. reputed company issue reputed company, ensuring reputed company reputed company on timelines and reputed company experience. Secondary Responsibilities reputed company Delivery Assets Create engagement tutorials, project plan templates, and playbooks to increase efficiency and standardization across reputed company implementations. Support reputed company & Expansion Opportunities Identify additional process opportunities clients may be candidates for, and partner with reputed company account management to reputed company expansion insights appropriately. Process Improvement & Feedback reputed company insights and feedback from implementations to improve BPO service design, delivery playbooks, pricing assumptions, and reputed companysales scoping. Key Performance Indicators Your reputed company will be reputed company by your ability to reputed company smooth, reputed company, impactful, and a highreputed company implementation experience Implementation Speed & Accuracy Achievement of contracted timelines, reputed company reputed company, and projected reputed company realization. Operational Readiness reputed company and completeness of SOPs, knowledge transfer, training, and golive preparedness. Risk & reputed company Control Ability to foresee, manage, and reputed company issues quickly. reputed company Satisfaction Postimplementation CSAT and qualitative feedback. Project Governance reputed company Documentation accuracy, reporting reputed company, and crossfunctional communication effectiveness. You will be expected to understand, monitor, and analyze these KPIs, using them to reputed company reputed company and identify corrective actions as appropriate. Qualifications & Experience Required (Must-Haves) Exceptional project management skills Highly organized, detailoriented, and reputed company to reputed company reputed company initiatives involving multiple operational workstreams. 3+ years experience managing BPO implementations or largereputed company operational reputed company (outsourcing, shared services, operations transformation, or similar). reputed companyfacing .