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Job Description: Monitor and evaluate call, email, and text interactions between representatives and customers Identify areas of improvement and provide actionable feedback to various departments Enhance performance and maintain a high level of service standards Report on account documentation, adherence to company policies, and compliance Requirements: Bilingual Spanish/English required Conscientious and focused listening and reading skills with strong attention to detail Analytical and problem-solving skills, and the use of good judgment Ability to identify and provide professionally written actionable feedback Effectively and professionally communicate verbally and in writing, including notation Commitment to supporting the growth and development of evaluated representatives Ability to adapt quickly to changing priorities and environments in a fast-paced setting Effective time management, and the ability to meet targets within a specific timeline Excellent interpersonal, facilitation, and relationship management skills Ability to work independently with general direction and be self-motivated Benefits: Apply To this Job Company : GoodLeap Salary : Work from home .