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Description 1. SAP HCM Application Support - Provide day-to-day functional support for SAP HCM modules and related business processes. - Analyze, troubleshoot, and resolve user issues within agreed service levels. - Monitor system performance and support the resolution of process and system-related incidents. - Coordinate with technical teams for issue resolution and system enhancements. 2. Functional Support - Support key SAP HCM modules, including OM, PA, PD and Time Management. - Support cross-functional processes and integrations between SAP HCM and other softwares. 3. User Support - Act as the first point of contact for end-user queries and system-related concerns. - Guide users on system functionalities and best practices. 4. Documentation & Knowledge Management - Create and maintain process documents, user guides, SOPs, and knowledge articles. - Ensure documentation is updated to reflect system changes and process updates. 5. Data Management & Reporting - Support employee master data maintenance activities and data validation exercises. - Assist in data uploads, data correction activities, and periodic audits. - Support reporting requirements and ensure data accuracy and integrity within the system. 6. Stakeholder Management - Collaborate with HR, Payroll, IT, and business teams to ensure effective system usage. - Communicate effectively with stakeholders to understand requirements and provide timely support. .