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We are looking for a calm, patient, and customer-focused Customer Support & Coordination Executive to handle customer calls, understand and document their requirements/issues, coordinate with internal teams, and ensure timely resolution. The ideal candidate should have excellent communication skills, be comfortable handling angry or difficult customers, and be capable of maintaining accurate records and Excel sheets. Key Responsibilities Attend incoming customer calls and understand their queries, complaints, and requirements.Handle customer complaints professionally and maintain a calm and polite approach, even with difficult or angry customers.Collect all necessary information and technical details from customers regarding machines, applications, breakdowns, or service requirements.Record customer complaints, requirements, and follow-ups accurately in Excel/CRM systems.Maintain and regularly update customer databases, complaint trackers, service records, and follow-up sheets.Coordinate with Service, Engineering, Production, Sales, Stores, and other internal teams to resolve customer issues.Follow up with respective teams and customers until the issue is properly addressed and closed.Communicate updates and expected timelines to customers clearly.Escalate critical or unresolved customer issues to the concerned senior/team leader.Prepare basic reports related to customer complaints, pending issues, service requests, and follow-ups.Ensure proper documentation of customer interactions and resolutions.Support the team in improving customer satisfaction and maintaining strong customer relationships.Required Skills & Qualifications Bachelor's degree/Diploma in any relevant field.13 years of experience in Customer Support, Customer Service, Service Coordination, Technical Support, or a similar role.Good verbal and written communication skills.Good working knowledge of MS Excel and MS Office.Ability to maintain accurate data and records.Strong follow-up and coordination skills.Good listening and problem-solving abilities.Must be patient, calm, polite, and professional while dealing with customers.Ability to handle pressure and difficult/angry customers without losing composure.Ability to coordinate effectively with multiple departments.Technical understanding of machinery or manufacturing will be an added advantage.Preferred Candidate Profile We are looking for someone who is: Calm and patientCustomer-oriented and empatheticA good listenerConfident while speaking with customersOrganized and detail-orientedGood at follow-ups and coordinationComfortable working with Excel and maintaining dataAble to handle multiple customer issues simultaneouslyResponsible for taking ownership of a customer issue until closureKey Performance Indicators (KPIs) Customer complaints handled and resolved within expected timelinesAccuracy and timely updating of customer/service recordsEffective coordination with internal teamsCustomer satisfaction and communication qualityTimely follow-up on pending complaintsReduction in unresolved/pending customer issuesPay: 10,522.81 - 25,000.00 per month Benefits: Cell phone reimbursementCommuter assistanceHealth insuranceProvident FundWork Location: In person .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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