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Job Title: L2 Desktop Support Engineer Experience: 6+ Years Total Experience (Minimum 5+ Years Relevant Experience) Location: Hyderabad / Bangalore Shift: Rotational / Night Shifts Job Type: Contract Job Summary We are looking for an experienced L2 Desktop Support / End User Support Engineer to provide remote and on-site technical support to end users. The candidate will be responsible for troubleshooting desktop and end-user issues, supporting conferencing equipment, managing incidents and service requests, maintaining knowledge documentation, and coordinating with other technical teams for issue resolution. Key Responsibilities Provide L2 remote technical support for end-user issues across in-scope locations.Troubleshoot and resolve issues related to desktops, laptops, peripherals, supported applications, and end-user devices.Assist end users in restoring lost or damaged files/data from backups, particularly data stored on shared drives.Provide remote support for video conferencing equipment and related technologies.Coordinate with on-site technical support teams to ensure incidents and service requests are resolved within agreed SLAs.Provide end users with instructions, guidance, and usage assistance for supported devices and software.Track and maintain IT equipment and spare inventory, including replenishment and servicing requirements.Document troubleshooting solutions, procedures, and resolutions for Break/Fix incidents in the knowledge base.Handle high-priority incidents and on-call support as required.Define and follow clear escalation procedures for end-user and service-related issues.Route unresolved incidents to appropriate L3/application support, Network, Security, or other specialized teams.Monitor assigned tickets and ensure timely resolution, communication, and closure.Maintain accurate incident and service request documentation in the ITSM/ticketing system.Follow established Order and Service Management processes and operational procedures. Required Skills 5+ years of relevant experience in Desktop / End User Support with 6+ years of total IT experience.Strong experience in L2 Desktop Support / Technical Support.Hands-on troubleshooting of Windows desktops/laptops, peripherals, and end-user devices.Experience with Incident Management, Service Requests, and ITSM processes.Knowledge of file backup and data restoration procedures.Experience supporting video conferencing equipment.Good understanding of network, security, and application support escalation processes.Experience in maintaining IT asset/spare inventory.Strong troubleshooting, documentation, and problem-solving skills.Good communication and customer-handling skills.Willingness to work in rotational and night shifts and provide on-call support. Preferred / Desirable Skills ITIL / ITSM knowledge or certification.Experience with tools such as ServiceNow, BMC Remedy, or similar ITSM platforms.Knowledge of Active Directory, Office 365/Microsoft 365, VPN, DNS, DHCP, and basic networking.Experience with Microsoft Teams, Zoom, Webex, or other conferencing solutions.Knowledge of Knowledge Management and KB documentation.Experience working in an enterprise/global support environment. Key Skills for Sourcing L2 Desktop Support | End User Support | Incident Management | Windows Troubleshooting | ITSM/ServiceNow | Remote Support Location: Hyderabad / Bangalore Experience: 6+ Years Shift: Rotational / Night Shift Send the resumes at pramoda@galaxyitech.com .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.