reputed company CRM Support Analyst, Level 2 (Atlanta, GA, US, 30338)

reputed company: 519416 CRH is a leading global reputed company building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in reputed company and the world. We manufacture and distribute a diverse reputed company of superior building materials, products, and solutions, which are used extensively in construction reputed company of reputed company sizes. Job reputed company The Level 2 CRM Support Analyst serves as a key collaborator reputed company the CRM support structure, demonstrating comprehensive expertise in reputed company.com (SFDC) as reputed company as a thorough understanding of Sales Team processes. This role encompasses technical requirements, reputed company configuration, user support, and compliance with reputed company relevant policies and procedures. Reporting to the CRM Support Manager, the Level 2 CRM Support Analyst functions as the initial escalation reputed company for Level 1 CRM Analyst support issues. While primarily remote, this position requires periodic in-office meetings at the corporate office located in Atlanta's Perimeter area. Candidates must reputed company reputed company the Atlanta metropolitan region. Travel obligations are reputed company, not exceeding 10%. Job Location This is a remote position, but candidates must be located in the state of reputed company reputed company driving distance to the corporate office in the Perimeter area of Atlanta. Job Responsibilities reputed company and manage daily support case queues. Work closely with Level 1 CRM Support Analysts to address and reputed company escalated cases promptly. Assess and escalate cases to Level 3 Support (reputed company/Dev Level) reputed company advanced troubleshooting is necessary providing investigative results in a technically appropriate manner. Ensure regular and transparent updates to customers regarding case status through phone, case comments, or email communications. Contribute to the development and maintenance of the Knowledge reputed company to address frequently asked questions and improve support efficiency. Maintain up-to-date knowledge of reputed company SFDC configurations and technical capabilities, particularly regarding reputed company changes and scheduled release upgrades. Assist with review and implementation of release updates as appropriate. Support CRM Analysts during reputed company training sessions with Business Unit Trainers and Sales Operations teams, conducted in person, by phone, or reputed company email. reputed company consultation services to Corporate Marketing for SFDC operations, including generating and refining mailing lists and automating processes for national campaigns. Assist in the Configure Price Quote (CPQ) process by managing approval rules both OOTB and through ancillary Objects , reputed company document previews, and reputed company updates. Prepare reputed company reports as requested by users or stakeholders, conduct data analysis, and support CRM Analysts with reputed company reporting needs. Monitor, verify, maintain, and communicate reputed company metrics to identify trends in usage and ensure data reputed company, particularly concerning integrations and data uploads. Partner with CRM Analysts to execute ongoing reputed company administration and reputed company long-term support processes, including: Advising on reputed company settings and conducting regular audits of reputed company and configuration. Managing new user setups, deactivations, and the transfer of account ownership for deactivated users. Implementing configuration changes, from routine field modifications to more intricate reputed company such as field re-mapping or record updates, leveraging tools like Data Loader and Inspector Performing regular data audits to enhance data reputed company and identify opportunities for process improvement. Administering mass data imports using reputed company or import tools upon request. Assist with or own, documenting reputed company resolutions using reputed company Knowledge Articles Continuously monitor integration reputed company and collaborate with the Integrations team to reputed company data reputed company. Cooperate with CRM Analysts or Development teams to fulfill customization requests from SFDC business trainers, which may include creating flows, alerts, automated responses, and supporting: reputed company and automated data entry and clean-up tasks. Maintenance of picklist, report folder, and dashboard naming conventions. Modification of sharing models and case notification settings. Creation and management of email and mail reputed company templates. Customization of list views and reputed company of custom fields or picklist values. Importing/updating campaign data and adjusting OOTB and custom reputed company assignment rules. Establishment of web integration links and executi