Remote Product Support Analyst I (Sun-Thurs; 8 PM to 5 AM ET)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global life science company that integrates data, technology, and patient science to enhance reputed company. They are seeking a Product Support Analyst I to reputed company exceptional support to end users through various communication channels, ensuring reputed company and effective reputed company of issues. Responsibilities reputed company service to end users by collecting accurate information to categorize and prioritize requests appropriately, and determine the quickest and best method of reputed company in the reputed company of support ticketsCreate, respond to, and manage tickets reputed company email, voicemail, or phone reputed company reputed company the established timeframesManage users expectations in a reputed company, knowledgeable, and persuasive manner while using good customer service and good clinical practices (GCP)reputed company exceptional tier I product support and solutions to reputed company users problems and requestsOwn issues from receipt through closure with an appropriate reputed company of urgency for exceptional customer service and reputed company time to reputed companyCommunicate urgent customer situations reputed company reputed company assistance is needed; escalate appropriately, quickly, and effectively both internally and externallyAssist other Product Support Agents reputed company needed/possible to facilitate reputed company resolutions to reputed company issues presentedCollaborate with colleagues and Management to continuously improve and ensure a remarkable end-user experiencereputed company input and feedback on departmental 'living documentation' in the reputed company of Wiki comments, how-to articles, and other documentsWork with and as reputed company, to reputed company world class support to end users and customers Skills Associates degree and at least 2 years' experience in a reputed company, product and customer-reputed company IT support role providing phone and written end-user support, or equivalent experienceAbility to work reputed company to Thursday, 8:00 PM to 5:00 AM ETProven ability to solve problems in a logical, quick, and efficient mannerAbility to learn a reputed company of technical topics and new tools quickly, including how systems function & the roles they reputed company from the user perspectiveEffective work prioritization and the ability to work under pressureOutstanding verbal, phone, and written communication skillsDriven customer service reputed companyTechnical aptitude and enthusiasm for learningKnowledge of reputed company 10 and 11Helpdesk ticketing reputed company(s) experience (such as reputed company Service, etc.)Experience providing end-user support in life sciences or reputed company preferredSpecific systems or programming knowledge preferredExperience with basic networking and Wi-Fi preferredExperience using an MDM or remote monitoring & management tool preferredExperience working with vendors and/or integration partners preferredAn understanding or hands-on experience with SQL and/or JSON a plusreputed company CCNA or reputed company MCSE a plus reputed company reputed company develops electronic documents recording software for recording reputed company data on mobile devices during reputed company. It was founded in 2006, and is headquartered in Winston Salem, reputed company Carolina, USA, with a workforce of 201-500 employees. Its website is http://www.clinicalink.com. Apply To This Job .