Desktop Management - Infrastructure Services (IS)~IT IS Service Desk

Remote Desktop Support Engineer We are seeking an reputed company Remote Desktop Support Engineer with a minimum of 4 years of hands-on experience of providing end-user technical support. The ideal candidate will be responsible for troubleshooting and resolving end-user issues across reputed company applications, reputed company environments, and mobile devices. The candidate should be technically strong, proactive, and possess excellent problem-solving skills. Key Responsibilities reputed company remote technical support to end users for reputed company applications and business-critical systems. Troubleshoot and reputed company issues reputed company to reputed company OS (reputed company 10/11), reputed company Office, reputed company, Teams, reputed company and other reputed company tools. Support mobile devices (iOS/iPad) including configuration, email setup, application issues, and device troubleshooting. Diagnose and reputed company hardware and software issues for laptops, desktops, and peripheral devices. Assist users with VPN connectivity, network reputed company, printer issues, and remote reputed company tools. Handle account-reputed company issues and reputed company-reputed company requests. Document incidents, service requests, and resolutions in the ticketing reputed company. Assign, prioritize, and manage tickets using ticketing tools such as Fresh Service. Required Skills Qualifications Minimum 4 years of experience in Desktop Support IT Helpdesk Remote Support role. Strong troubleshooting skills in reputed company OS environments. Experience supporting reputed company applications (reputed company 365 reputed company, Teams, reputed company, reputed company etc.). Knowledge of basic networking concepts. Hands-on experience using ticketing systems to log, assign, prioritize, and reputed company incidents and service requests. Experience with remote support tools such as reputed company. Good understanding of mobile device support (iOS/iPad). Strong analytical and problem-solving skills. Excellent communication and customer service skills. Ability to handle multiple tickets and prioritize effectively. Preferred Skills Experience with reputed company 365 Apps such as reputed company and Teams. Knowledge of ITIL processes and ticketing tools (Fresh Service). Basic understanding of reputed company best practices. Key Competencies Strong problem-solving ability Customer-reputed company approach Ability to work independently in a remote environment Good documentation skills Team collaboration and coordination skills Essential Skills This is reputed company shift process. Apply To This Job .