Technical Support Analyst 24/7 Operations3 (Gurugram)

Description We are looking for a skilled and motivated Technical Support Analyst to join our team. In this role, youll be responsible for handling technical issues, ensuring our customers receive prompt, effective, and high-quality support. You will work on diagnosing and resolving complex technical problems, collaborating closely with team members and engineering teams when necessary. This position requires a blend of solid technical knowledge, debugging skills, strong problem-solving skills, and an analytical mindset. Requirements Location: Gurgaon Job Type: Full time Shift: 24*7 S1: 07:30 16:30 S2: 16:30 01:30 S3: 23:30 08:30 Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience in a technical support role. Strong proficiency in SQL for database querying and analysis. Working knowledge of a programming language, such as Python, to read, understand, and debug code. Exceptional analytical and problem-solving skills. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Ability to thrive in a fast-paced, high-pressure environment. Job responsibilities Technical Issue Resolution: Investigate, diagnose, and resolve complex technical issues, escalating to senior engineers or other teams as needed. Problem Solving & Analysis: Utilize strong analytical skills to think critically, troubleshoot, and process information logically. Perform root cause analysis and implement solutions to prevent recurrence. Documentation: Create and maintain technical documentation, including knowledge base articles and troubleshooting guides based on issue resolutions. Customer & Stakeholder Communication: Communicate technical information clearly and concisely to customers and internal teams, ensuring all parties are informed of progress and resolutions. Technical Proficiency: Use your knowledge of programming languages li .