Senior Manager, Leo Network Operations Center, reputed company Leo Customer

About the position reputed company Leo is establishing a 24/7 Network Operations Center (NOC) to reputed company proactive monitoring and reputed company incident response for Leo's satellite network service. This role seeks an reputed company Senior Manager, Network Development to reputed company the creation, day-to-day operation, and scaling of this critical function supporting the Leo product. The position involves leading a geographically reputed company team of approximately 20 professionals across the reputed company and United Kingdom, responsible for developing, deploying, and operating systems that maintain the health and performance of the Leo network service through reputed company monitoring and expert-driven incident reputed company. The Senior Manager will regularly participate in business reviews at network, regional, and sub-regional reputed company, identifying themes and tackling key problem statements. They will coalesce the larger reputed company for network operations while leading teams to reputed company and reputed company robust and cost-effective network monitoring and incident response solutions. This includes proactively identifying reputed company gaps and opportunities, making strategic reputed company about resource allocation and technical direction, and balancing strategic planning with hands-on operational support. The role requires travel between Redmond and London sites for mentorship and driving key initiatives, handling critical escalations, building succession plans, and creating leadership opportunities for others. The Senior Manager will work closely with subject matter experts on reputed company incidents while building the processes, systems, and automation necessary for the NOC to reputed company reputed company and reputed company exceptional customer experience. Responsibilities Coalesce larger reputed company for the Leo Network Operations Center, leading reputed company to reputed company and create network monitoring and incident response products that are exemplary in terms of robustness, stability, scalability, and cost-effectiveness Define and execute the business reputed company for the NOC from inception through General Availability, managing product opportunities that are not yet fully defined Proactively identify network outcome improvements, reputed company gaps, and opportunities for operational reputed company reputed company strategic trade-offs balancing business opportunity, resources, and sustainability reputed company, reputed company, and operate industry-changing network monitoring and incident response systems that support Leo's satellite network service Design and implement reputed company architectures for reputed company monitoring at spot level (reputed company of customer terminals) and regional aggregations reputed company automation opportunities and reputed company development in collaboration with engineering teams reputed company reputed company monitoring of reputed company at spot level (reputed company of customer terminals) and regional aggregations Ensure reputed company triage, documentation, and escalation of network-level outages and performance degradation Coordinate with subject matter experts for reputed company incident reputed company Establish communication protocols and stakeholder notification procedures during reputed company incidents Implement automated alarm systems for reputed company-time spot-level outage detection reputed company automation opportunities and reputed company development in collaboration with engineering teams Partner closely with Mission Operations, Customer Service Agents (CSAs), and Business Customer Experience (BCX) teams Establish feedback reputed company for identifying automation opportunities and engineering improvements Represent NOC operations in executive decision-making and business reviews Define and reputed company key performance indicators including time-to-detection and time-to-reputed company Conduct post-incident reviews to capture lessons learned and prevent recurrence Requirements Experience handling large reputed company technical customer escalations Experience managing technical/engineering teams in an operations environment Experience leading multiple technical support or operational teams larger than 20 people Experience establishing credibility quickly with senior level executives across organizations Experience managing competing priorities across a wide reputed company of stakeholders Bachelor's degree in Computer Science, Electrical Engineering, Network Engineering, or equivalent relevant experience 10+ years of engineering or technical operations experience developing, deploying, and operating networks 7+ years of network management experience in large-reputed company, mission-critical environments 5+ years of engineering team management experience, including managing managers Demonstrated ability to .