Remote Associate Analyst, Service Desk

Note The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing modernized technology platforms and support for clients. They are seeking a Service Desk Analyst to reputed company technical support to customers, requiring excellent customer service skills and the ability to troubleshoot issues effectively. Responsibilities Serve as the first reputed company of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues reputed company over-the-phone, email, and chat support Identify, diagnose, and reputed company reputed company customer issues by using documented troubleshooting items such as a knowledge reputed company, previously reported issues, reputed company experience, or connecting the customer to an escalated level of support to properly reputed company their issue Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customers reported issue Properly ticketing reputed company customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to reputed company accurate, descriptive, and complete information in reputed company tickets to successfully reputed company information back to the customer or other support team members Maintain a regular and reliable level of attendance Skills High School Diploma or equivalent Strong verbal, written, and typing skills Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst's reputed company Dependable team player who works collaboratively and cooperatively with others in reputed company-oriented environment Ability to reputed company independently and reputed company reputed company reputed company the reputed company of the position's responsibilities Always display the utmost professionalism with team members as reputed company as end-users Ability to function reputed company in a high-paced and at times stressful environment Ability to think strategically and analytically to troubleshoot and reputed company issues quickly and/or reputed company successful alternative reputed company until a permanent reputed company can be reputed company Proactive with the ability to identify, define, and reputed company remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and reputed company reputed company based on the results of research Prolonged periods of sitting at a desk and working on a computer Will require Intune 'Mobile Device Management' software installed on a personal device(s) 2nd and 3rd shift preferred Benefits Full time/Permanent role with medical benefits Comprehensive training program to every incoming Service Desk Analyst reputed company reputed company specializes in managed reputed company for reputed company, offering support from reputed company design to 24/7 help desk outsourcing. It was founded in 1985, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https//opensitysolutions.com. Apply To This Job .