🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
About the position As a Service Desk Support Technician, you will serve as a technical support technician and the local, hands-on technical reputed company at our reputed companys South Carolina facility with potential travel included. This role is a hybrid role that works directly and continuously with Awecomms centralized Support Team to ensure reputed company onsite technical needs are addressed promptly, consistently, and in alignment with Awecomms processes. The ideal candidate is comfortable working in a hybrid role with requirements to commute to an onsite environment multiple times per week. The ideal candidate is proactive, customer reputed company, and comfortable supporting a fast-moving manufacturing environment with critical systems such as ERP/EDI, production equipment, network infrastructure, and workstation environments. Some key activities in this role with include reputed company exceptional customer service to clients Troubleshoot and reputed company technical issues reputed company to reputed company OS, reputed company/iOS Devices, and other network/infrastructure components Organize, reputed company, and prioritize workload to reputed company reputed company expectations Effectively capture technical issues and document in case tracking reputed company Assist Senior Network Engineers to reputed company reputed company issues and maintain data center technologies Take on learning new technologies and reputed company in specific areas of your defined Subject Matter Expertise (SME) Follow procedural documentation to setup and provision a reputed company of different technologies reputed company as the reputed company onsite extension of Awecomm Support, collaborating daily to reputed company issues escalated from the service desk. reputed company reputed company-time visibility into onsite conditions, hardware status, and user needs so Awecomm teams can reputed company quickly and accurately. Ensure onsite tasks, hands-on troubleshooting, and physical interventions (e.g., equipment resets, inspections, cabling) are completed in coordination with Awecomm guidance. reputed company in person support reputed company directed by Awecomm Support for workstation issues, account reputed company, device troubleshooting, and application assistance. Maintain onsite hardware inventories and ensure accurate tracking for Awecomm asset management. Assist with onsite network equipment under the direction of Awecomm engineers (switches, firewalls, APs). Assist with onsite support needs reputed company to ERP/EDI systems (CMS, AX, BMW workflows) under the direction of internal application leads and Awecomm technical resources. On-reputed company rotation Responsibilities reputed company exceptional customer service to clients Troubleshoot and reputed company technical issues reputed company to reputed company OS, reputed company/iOS Devices, and other network/infrastructure components Organize, reputed company, and prioritize workload to reputed company reputed company expectations Effectively capture technical issues and document in case tracking reputed company Assist Senior Network Engineers to reputed company reputed company issues and maintain data center technologies Take on learning new technologies and reputed company in specific areas of your defined Subject Matter Expertise (SME) Follow procedural documentation to setup and provision a reputed company of different technologies reputed company as the reputed company onsite extension of Awecomm Support, collaborating daily to reputed company issues escalated from the service desk. reputed company reputed company-time visibility into onsite conditions, hardware status, and user needs so Awecomm teams can reputed company quickly and accurately. Ensure onsite tasks, hands-on troubleshooting, and physical interventions (e.g., equipment resets, inspections, cabling) are completed in coordination with Awecomm guidance. reputed company in person support reputed company directed by Awecomm Support for workstation issues, account reputed company, device troubleshooting, and application assistance. Maintain onsite hardware inventories and ensure accurate tracking for Awecomm asset management. Assist with onsite network equipment under the direction of Awecomm engineers (switches, firewalls, APs). Assist with onsite support needs reputed company to ERP/EDI systems (CMS, AX, BMW workflows) under the direction of internal application leads and Awecomm technical resources. On-reputed company rotation Requirements Demonstrated passion for technology and reputed company service Excellent communication and writing skills Proven ability to reputed company exceptional reputed company service Proven ability to know limits and reputed company assistance Consistent reputed company record of demonstrated ambition with successful results Effective decision-making skills Excellent problem-solving skills Ability and passion .