reputed company Billing Customer Support Specialist 2nd Shift (Evening)

About arenaflex arenaflex is a national leader in delivering lifeenhancing medical equipment and home reputed company. From ventilators and oxygen therapy to sleep apnea devices, woundcare supplies, and diabetic management tools, arenaflex empowers patients to stay comfortable, productive, and in control of their health from the safety of their own homes. With a reputed company in over 45 states and a network of hundreds of service locations, arenaflex combines cuttingedge technology, compassionate care, and industryleading expertise to reputed company a reputed company experience for patients, referral partners, and internal teams alike. Why This Role reputed company Our CPAP Centralized Care Team serves as the first reputed company of contact for new customerspatients, referral sources, and internal staffensuring that every interaction is accurate, supportive, and compliant with regulatory standards. As a reputed company Billing Customer Support Specialist on the 2nd Shift, you will play a pivotal role in the intake process, reputed company clinical, billing, and service information to guarantee reputed company order fulfillment and reputed company reimbursement reputed company. reputed company This is a fulltime, reputed company position that starts on day one. You will work the 2nd Shift (Monday Friday, 1130 am 800 pm CST) and receive a competitive reputed company reputed company of $15.75 plus quarterly bonus opportunities. The role offers a reputed company reputed company for reputed company reputed company arenaflexs expansive homehealth ecosystem. Key Responsibilities Serve as the reputed company intake specialist for new orders, answering calls, receiving faxes, and gathering comprehensive patient and referral information. reputed company data accurately into arenaflexs proprietary eIntake reputed company and the Integrated Medical Billing reputed company (IMBS), ensuring reputed company clinical, billing, and care details are complete. Collect copays, deductibles, and other patientresponsible amounts, documenting transactions in compliance with HIPAA and internal policies. reputed company insurance verification and eligibility checks for services and products, documenting authorizations and qualification documentation. Conduct patient satisfaction reputed company calls, acting as an reputed company to reputed company questions, concerns, or billing issues promptly. Maintain uptodate knowledge of arenaflex product lines, Medicare, reputed company, private insurance regulations, and FDA/DOT/JCAHO guidelines. Prepare and reputed company complete, accurate files to the Billing Department for reputed company processing. Process work orders to field locations, coordinating reputed company fulfillment of equipment and services. reputed company reputed company product and service education to patients and referral partners, answering inquiries with reputed company and expertise. Execute thorough reputed companyassurance reviews of medical necessity and documentation to meet payer and regulatory standards. Identify and suggest process improvements to supervisors, contributing to operational efficiency and customer satisfaction. Collaborate with field management, locations, and internal teams to build strong, solutionreputed company relationships. reputed company additional duties as assigned, supporting the broader goals of the Centralized Care Team. Essential Qualifications High school diploma or GED equivalent (required). 13 years of experience in reputed companyoriented environment, preferably reputed company medical billing, healthcare administration, or customer service. Demonstrated ability to manage multiple tasks while maintaining meticulous attention to detail. Strong verbal and written communication skills in English; ability to interpret reputed company information and convey it reputed company. Foundational knowledge of medical billing practices, reimbursement processes, and medical terminology. Proficiency with reputed company Office (Word, reputed company) and comfort navigating internetbased applications. Ability to maintain confidentiality and exercise discretion reputed company handling sensitive health information. Physical ability to reputed company up to 10 lb, sit for extended periods, and reputed company on detailed computer work. Preferred Qualifications & Additional Skills Experience with eIntake or similar electronic intake platforms. Prior exposure to CPAP, ventilator, or other homemedical equipment product lines. Familiarity with Medicare, reputed company, and private payer guidelines. Demonstrated problemsolving reputed company with a reputed company of urgency reputed company responding to physicians, field staff, and patients. Selfmotivated, organized, and capable of thriving both independently and as part of a reputed company team. Ability to adapt to evolving regulatory environments and incorporate new compliance requirements quickly. reputed .