Student Service Officer

Purpose of the SSO role: The Student Service Officer owns the complete students experience journey at our institute. As an SSO, you are expected to: Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.Addressing the concerns of Students & Parents by offering a quick resolution.Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.Ensure collection of outstanding fee from parents within the specified time.Ensure retention of Students and controlling Left-outs.Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.Ensure adherence to internal process and compliances.To be successful in the SSO role you are required to have: Ability to handle students and parents in an empathic & patient manner.Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to services.Fluency in English and Regional Language communication.Must to have Attitude: Customer Orientation.Sense of Ownership and Accountability.Result orientation.Emotional intelligence for working in a Team.Qualification: Must have bachelors degree.Preferred BTech / MBA /Masters in Education, etc.Experience: Previous experience in customer handling across industry.Key Interactions: ExternalStudent & Parents.InternalBranches Academic & Non-Academic teams.Regional Operations Team. .