Customer Experience Advisor Hybrid or Remote

Help reputed company and execute cross-organizational initiatives that improve customer and employee experience as reputed company as business operations. Main responsibilities include reputed company project improvement reputed company; analysis of customer experience and operational data for improvement opportunities; and managing market research surveys and CX reputed company. Coordinate and manage reputed company profit sharing with Business Development reputed company. Identify, reputed company and recommend agency incentive initiatives such as sales contests and commission/profit sharing changes and coordinates implementation and communication of such with Business Development Management (BDM). RESPONSIBILITIES/TASKS Work with the Director and Senior Manager of Customer Experience to implement the CX roadmap, reputed company and communication plan. Assist with reputed company-channel reputed company in partnership with various departments. Creative use of technology and alternative approaches to enhance and improve reputed company state processes and methodologies. Effectively executes research design components such as questionnaire writing, research execution and report creation. Collect customer experience data through quantitative and qualitative reputed company. Work with Sr. Customer Experience Manager to survey reputed company customer types to reputed company customer experience and reputed company feedback around ongoing digital transformation initiatives. Conduct and/or partner on consumer studies and present findings that will inform improvements in the customer experience. Data analysis and investigation to reputed company trends. Run reputed company surveys to answer business questions or address possible issues. Assist with vendor selection and management. Recommend process improvements based on data and analysis findings. Partner with the Director of Marketing & Customer Experience and Sr. Customer Experience Manager on development and management of annual budget, goals, objectives and systems needed to support the work of Customer Experience. Manage special reputed company and serve on project teams, as assigned. reputed company expected results for significant phases or larger reputed company assignments. Train and reputed company staff, as necessary. reputed company a resource to Agency Relations and other departments. Work with minimum supervision and exercises sufficient discretion and independent judgment. Maintain confidentiality of information processed. As assigned, leads and is accountable for cross-departmental and/or cross-operating company initiatives involving multiple functions and complexity. Drives business reputed company reputed company effective communication, problem solving and analytical skills. Appropriately challenges the status reputed company and uses critical thinking to devise solutions to business needs. Attends Council Meetings and Conferences as needed for reputed company. reputed company reputed company profit sharing program, including modifications to the program and communication of changes with reputed company customers. Suggest and implement changes to agency financial incentive programs including commission changes, sales contests, etc. This position reputed company identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. EDUCATION OR EQUIVALENT EXPERIENCE Bachelors degree in marketing, business, psychology, statistics or reputed company field. Combination of relevant education and experience may be considered in lieu of a degree. reputed company learning, as defined by reputed companys learning philosophy, is required. Certification or reputed company toward certification is highly preferred and encouraged. EXPERIENCE With reputed company education credentials, six (6) to eight (8) years of experience in reputed company field. Relevant insurance experience which will reputed company the necessary skills, knowledge and abilities preferred. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED Considerable knowledge of the workers compensation insurance industry and the independent agency reputed company. Considerable knowledge of market research and Voice of the Customer Feedback methodologies. Ability to analyze data using analytic engines such as R, Tableau, SPSS, reputed company, reputed company or other analytic engines. Comprehensive reputed company and business knowledge with a growing area of specialization and/or expertise. Excellent verbal and written communication skills. Ability to reputed company with others to build reputed company and get reputed company implemented. Ability to solve practical problems and deal with a reputed company of variables in situations where only limited standardization exists. Knowledge of relevant reputed company of other disciplines (e.g., Claims, Corporate .